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Gartner® Market Guide for Utility CIS 2025

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Empowering utilities to unify customer operations and enhance CX and billing

We deliver Smartflex. A flexible and scalable platform that unifies customer experience, metering, billing, and workforce management. Its embedded-AI business processes streamline customer operations, ensure regulatory compliance, and elevate customer satisfaction for electricity, gas, water, and telecom companies.

Empowering utilities to unify customer operations and enhance CX and billing

We deliver Smartflex. A flexible and scalable platform that unifies customer experience, metering, billing, and workforce management. Its embedded-AI business processes streamline customer operations, ensure regulatory compliance, and elevate customer satisfaction for electricity, gas, water, and telecom companies.

Orchestrating your future

Flexible deployment

Freedom to modernize on your terms with full functional parity, on-premise or cloud, while keeping all customer operations connected under a single platform that gives you total control over your roadmap, risk, and TCO.

Maximize business impact

Unified Customer Operations Platform that breaks down data silos, unifies customer-facing and back-office processes, and simplifies your operation architecture to accelerate innovation and power embedded-AI strategies.

Accelerate growth

Embedded AI working across the same unified workflows to ensure compliance, drive operational excellence, and enable business growth, all while keeping total control of your operation.

Future-ready innovation

Move beyond the traditional meter-to-cash with a platform that integrates CX, metering, billing, and workforce operations to deliver the personalized products and services customers expect in a digital utility.

Most AI projects fail, not because of the technology, but because operations aren’t ready for real impact.

Explore all the benefits designed for your industry

Companies that trust us

19

Tested in 19 diverse regulatory frameworks

150+

Successful direct implementations

42M+

Monthly billing for energy, gas, water, and telecommunications companies

77M+

Annually managed orders

5/5

Gartner Peer Insights

Tested in 19 diverse regulatory frameworks

Successful direct implementations

Monthly billing for energy, gas, water, and telecommunications companies

Annually managed orders

Discover more

Discover how Open Intelligence led utility technology in 2024 with Smartflex innovations, European expansion, and sustainability milestones.
The digitalization of the water cycle is a strategy to improve the management of water as a public resource . It involves the use of advanced technologies, such as the internet of things (IoT), artificial intelligence (AI), big data, among others. By connecting the physical world with digital tools, this approach allows for real-time data gathering and insights, helping people make better and more accurate decisions. The ultimate goal is to boost efficiency, promote sustainability throughout the water cycle, and deliver higher-quality services to users.
In 2024, Open Intelligence delivered 119 new features to its customers across four releases, designed to effectively address the evolving needs of users. This year, we started January by announcing the launch of Release 51 of Smartflex V8, which offers enhancements that boost operational efficiency, optimize the customer experience, and strengthen security, enabling organizations to remain competitive in a constantly evolving digital landscape.

Take a look at our solution

Open Intelligence was rated 5 out of 5 by customers on Gartner Peer Insights, in the Utility Customer Information Systems category.

100%

Recommend

5

8 Ratings

Transform your business with a reliable and flexible platform designed to thrive in an ever- changing environment.