Drive the Transition to a Smarter, More Efficient, and Customer-First Energy Model
Enhance customer engagement, optimize operations, and uncover new growth opportunities in the energy industry
Thrive in a rapidly evolving energy landscape defined by operational challenges and technological advancements. Deliver exceptional experiences for both customers and employees, streamline complex billing processes, boost operational efficiency, and embrace modern technologies. Position your utility at the forefront of energy transformation, driving reliable services and unlocking new business opportunities to serve your customers better.
Energy Utility Promises
Transform customer engagement and service excellence, managing 70% of customer transactions through digital channels.
Maximize and boost operational efficiency by decreasing 96% in work order execution time.
Drive innovation with new energy services and doubled customer base with a new prosumer program in just 1 year.
Ensure regulatory compliance and operational reliability by adapting to market changes in days rather than weeks or months.
Adopt modern technology seamlessly in months, not years, without losing operational control.
Transition to cost-effective operations and reduce average installation time by 72%.
Thrive in a rapidly evolving energy landscape defined by operational challenges and technological advancements. Deliver exceptional experiences for both customers and employees, streamline complex billing processes, boost operational efficiency, and embrace modern technologies. Position your utility at the forefront of energy transformation, driving reliable services and unlocking new business opportunities to serve your customers better.
Energy Utility Promises
- Transform customer engagement and service excellence, managing 70% of customer transactions through digital channels
- Maximize and boost operational efficiency by decreasing 96% in work order execution time
- Drive innovation with new energy services and doubled customer base with a new prosumer program in just 1 year
- Ensure regulatory compliance and operational reliability by adapting to market changes in days rather than weeks or months
- Adopt modern technology seamlessly in months, not years, without losing operational control
- Transition to cost-effective operations and reduce average installation time by 72%
Empowering electricity and gas utilities
Transform Customer Engagement and Service Excellence
Empower your customers with intuitive self-service tools that make it easy to track energy usage, manage bill payments, and enroll in programs. With Smartflex, you can enhance their experience further with AI-driven chatbots and insightful data visualizations. At the same time, equip your employees with a comprehensive view of data and resources, enabling them to foster stronger customer relationships, quickly address concerns, and improve retention. By integrating digital adoption tools like Smartflex’s Polaris, energy utilities can optimize workflows, enhance employee satisfaction, and ultimately boost overall efficiency.
Maximize and Boost Operational Efficiency
Our cutting-edge platform unifies your utility’s core operations by integrating four applications on a single platform and database: Customer Information (CIS), Meter Data (MDM), Mobile Workforce (MWM), and Digital Customer Experience (DXC). This cohesive, future-proof platform ensures all applications evolve in sync to meet the dynamic needs of the energy industry.
By streamlining everything from usage to customer data access, our platform provides real-time, actionable insights that empower better decision-making. This drives higher performance and agility, leading directly to increased productivity and long-term cost savings for your utility.
This approach delivers actionable data-driven insights that empower better decision-making for both utilities and end customers. Ultimately, this leads to increased productivity and long-term cost savings.
By maximizing the capabilities of a cutting-edge platform that includes four integrated applications—Customer Information System, Customer Self-Service Portal, Meter Data Management, and Mobile Workforce Management—you can further enhance your utility’s operations. These applications evolve in sync, offering a cohesive and future-proof solution that adapts to the dynamic needs of the energy industry.
Drive Innovation with New Energy Services
By introducing personalized energy services, you can create flexible offers and billing solutions tailored to meet the diverse needs of your customers. With Smartflex, you can stay ahead of emerging market trends and demands, such as electric mobility, prepaid services, advanced tariff plans, prosumers, energy flexibility, efficiency programs, and customer assistance programs, and proactively adapt to shifting expectations while maintaining a competitive edge. This creates long-term value for both your customers and your business.
Ensure Regulatory Compliance and Operational Reliability
In today’s energy market, ensuring operational reliability and strict compliance is crucial. By leveraging advanced management tools, our solution ensures adherence to market changes and regulatory requirements, guaranteeing both operational integrity and full compliance.
Smartflex enhances the reliability of energy utility operations by supporting exceptions to normal operations, such as missing or failed readings and processing errors. This ensures smooth operations, security, and dependability for service providers. By validating data integrity and providing real-time status updates, we enhance system stability and trust. Offering robust controls tailored to complex regulatory landscapes creates a compliant, seamless experience, further strengthening operational reliability.
Adopt Modern Technology Seamlessly Without Losing Operational Control
To leverage new technologies like AI, utilities need a modern, all-in-one CIS solution designed to simplify adoption while ensuring secure, controlled operations. By seamlessly integrating with existing systems, it delivers data-driven insights, allowing you to optimize performance and maintain full control over regulatory compliance and core processes.
Our solution is built for both easy adoption and total control. It features highly configurable product catalogs, a powerful business rules engine, and a smart workflow engine, giving you direct oversight. A user-friendly web portal and mobile app streamline processes for staff and customers. With embedded AI, integrated reporting, and dashboards, your team gains the tools for real-time decision-making, ensuring you can adopt new capabilities without ever losing grasp of the operation.
Transition to Cost-Effective Operations
Reducing operational costs while maintaining high-quality service and customer satisfaction is essential for energy utilities. Achieving this demands a dual strategy: first, optimizing resource allocation and minimizing waste through streamlined processes. Second, enhancing customer engagement with innovative technologies like chatbots and self-service platforms, which empower customers and reduce call center dependency.
This strategy is supported by tools that ensure long-term adoption and relevance. Digital adoption platforms, for instance, shorten employee training times, helping teams deliver services more effectively. This is all built upon a foundation of continuous updates that deliver new functionalities at the pace of market evolution, ensuring the utility stays competitive and responsive to changing customer needs.
The All-in-one Utility CX & Billing Solution
Smartflex is an all-in-one and flexible platform dedicated to energy, water, gas, and non-traditional utility products and services. It includes four built-in applications: a customer information system (CIS), a self-service portal (CSS), meter data management (MDM), and mobile workforce management (MWM). Smartflex’s design supports all utility customer operation needs and evolves synchronously, reducing costs and minimizing integration and upgrade efforts.
Smartflex enables digital transformation, fosters new business model creation, and simplifies daily operations and customer experience improvements through cutting-edge technologies.
