Drive the Transition to a Smarter, More Efficient, and Customer-First Energy Model
Enhance customer engagement, optimize operations, and uncover new growth opportunities in the energy industry
Thrive in a rapidly evolving energy landscape defined by operational challenges and technological advancements. Deliver exceptional experiences for both customers and employees, streamline complex billing processes, boost operational efficiency, and embrace modern technologies. Position your utility at the forefront of energy transformation, driving reliable services and unlocking new business opportunities to serve your customers better.
Proven Utility Results
Transform customer engagement and service excellence, managing 70% of customer transactions through digital channels.
Maximize and boost operational efficiency by decreasing 96% in work order execution time.
Drive innovation with new energy services and doubled customer base with a new prosumer program in just 1 year.
Ensure regulatory compliance and operational reliability by adapting to market changes in days rather than weeks or months.
Adopt modern technology seamlessly in months, not years, without losing operational control.
Transition to cost-effective operations and reduce average installation time by 72%.
Thrive in a rapidly evolving energy landscape defined by operational challenges and technological advancements. Deliver exceptional experiences for both customers and employees, streamline complex billing processes, boost operational efficiency, and embrace modern technologies. Position your utility at the forefront of energy transformation, driving reliable services and unlocking new business opportunities to serve your customers better.
Energy Utility Promises
- Transform customer engagement and service excellence, managing 70% of customer transactions through digital channels
- Maximize and boost operational efficiency by decreasing 96% in work order execution time
- Drive innovation with new energy services and doubled customer base with a new prosumer program in just 1 year
- Ensure regulatory compliance and operational reliability by adapting to market changes in days rather than weeks or months
- Adopt modern technology seamlessly in months, not years, without losing operational control
- Transition to cost-effective operations and reduce average installation time by 72%
Empowering electricity and gas utilities
Transform Customer Engagement and Service Excellence
Empower your customers with intuitive self-service tools that make it easy to track energy usage, manage bill payments, and enroll in programs. With Smartflex, you can enhance their experience further with AI-driven chatbots and insightful data visualizations. At the same time, equip your employees with a comprehensive view of data and resources, enabling them to foster stronger customer relationships, quickly address concerns, and improve retention. By integrating digital adoption tools like Smartflex’s Polaris, energy utilities can enhance employee engagement and ultimately boost customer satisfaction.
Maximize and Boost Operational Efficiency
Our next generation platform unifies your utility’s customer operations by integrating key processes such as Billing & Revenue Management (CIS), Digital Customer Engagement & Commerce, Meter Data Management (MDM), Mobile Workforce Management (MWM), Sales & Customer Service Management, and AI-embedded Business Processes & Analytics. This cohesive, future-proof platform ensures all applications evolve in sync to meet the dynamic needs of the energy industry.
By streamlining everything from usage to customer data access, our platform uses embedded AI workflows to deliver real-time, actionable insights directly within daily operations. This enables faster, smarter decisions across CX, metering, billing, and field processes, driving higher performance and agility for your utility.
This unified approach translates a unique source of truth and insights into tangible operational and financial outcomes, greater productivity, fewer errors, improved customer experiences, and long-term cost savings for both utilities and end customers.
Drive Innovation with New Energy Services
By introducing personalized energy services, you can create flexible offers and billing solutions tailored to meet the diverse needs of your customers. With Smartflex, you can stay ahead of emerging market trends and demands, such as electric mobility, prepaid services, advanced tariff plans, prosumers, energy flexibility, efficiency programs, and customer assistance programs, and proactively adapt to shifting expectations while maintaining a competitive edge. This creates long-term value for both your customers and your business.
Ensure Compliance, Cybersecurity, and Operational Reliability
In today’s energy market, utilities need a solution that is not only compliant but proven, secure, and resilient. By leveraging advanced management tools and built-in cybersecurity practices, our platform ensures strict adherence to evolving market rules and regulatory requirements while protecting critical data and operational processes. This guarantees operational integrity and strengthens organizational trust.
Smartflex enhances the reliability of utility operations through robust, field-tested capabilities that manage business exceptions. These controls ensure smooth operations, secure data flows, and protect data integrity. With real-time status updates and strong data-validation mechanisms, the platform reinforces system stability and provides complete visibility. Its proven architecture and governance framework deliver hardened security, regulatory confidence, and a seamless, compliant operating environment.
Adopt Modern Technology Seamlessly Without Losing Operational Control
To leverage new technologies like AI, and adapt to new market conditions, utilities need a modern, unified Customer Operations Platform designed to simplify adoption while ensuring secure, controlled operations. By seamlessly integrating with existing systems, it delivers ai-embedded business processes, allowing you to optimize performance and maintain full control over regulatory compliance and core processes.
Our solution is built for both easy adoption and total control. It features highly configurable product catalogs, a powerful business rules engine, and a smart workflow engine, giving you direct oversight. A user-friendly web portal and mobile app streamline processes for staff and customers. With embedded AI, integrated reporting, and dashboards, your team gains the tools for real-time decision-making, ensuring you can adopt new capabilities without ever losing grasp of the operation.
Transition to Cost-Effective Operations
Reducing operational costs while maintaining high-quality service and customer satisfaction is essential for energy utilities. Achieving this requires a combination of approaches: optimizing resource allocation through streamlined processes, improving customer engagement with modern digital tools such as chatbots and self-service platforms, and reducing technology obsolescence risks by adopting a continuous evolution model that minimizes upgrade and maintenance costs.
This transition is enabled by tools and practices that ensure long-term adoption and sustained value. Digital adoption platforms shorten employee training times, helping teams deliver services more effectively, while continuous updates provide new features at the pace of market evolution. Together, these capabilities keep the utility competitive, efficient, and aligned with changing customer needs.
The Unified Customer Operations Platform
Smartflex is a unified customer operations platform that centralizes all commercial processes billing and revenue management, digital engagement, customer service, mobile workforce operations, and meter data management within a single, AI-enabled environment. It gives utilities real-time visibility of business processes and a single source of truth of customer operations that enables faster product and pricing changes, and a modern digital experience for customers. By connecting customers, data, and operations in a single platform, Smartflex reduces complexity, lowers cost-to-serve, strengthens regulatory compliance, and enables utilities to operate securely, efficiently, and with greater responsiveness to market change.
