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More than a technology company, we are innovation, we are intelligence, we are Open

Open recognized in the 2024 Gartner® Market Guide for Utility CIS

We were recognized among the 18 companies worldwide included in the 2024 edition of Gartner’s Market Guide for CIS for our solution, Smartflex.
Are you ready to revolutionize your utility customer operations?

Become a smart utility with our leading cloud-based solution

Take your utility to the next level and offer one-of-a-kind customer experiences with our modern solution. Dive into Smartflex, the solution to your needs.

Smartflex is an integrated system that supports customer service processes, billing, and fieldwork, all within a modular and multi-service platform.

Companies that trust us

150+

Successful implementations and upgrades in utilities and telecommunication companies
38
Years developing, evolving, and implementing our product

19

Countries served with successful implementations

40

Million residential and commercial customers served with our product

We empower utilities to face the biggest industry challenges

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The need to involve citizens in the care and efficient management of water resources, the growing demand for digital services, and the ongoing adaptation to regulatory changes—aimed at improving responsiveness to the challenges posed by the climate crisis—are reshaping the water business in Spain. Companies that do not accelerate their digital transformation risk losing efficiency, competitiveness, and responsiveness.
Artificial Intelligence is no longer a futuristic concept, it's reshaping how utilities operate today.
Utilities today navigate a complex landscape shaped by stringent regulations, ambitious sustainability goals, increased market competition, and growing customer expectations for personalized and efficient digital interactions. Traditional Customer Information Systems (CIS) often struggle to meet these demands due to rigid structures and limited adaptability. Smartflex is designed precisely to address these challenges by delivering a flexible, scalable, and customer-focused CIS solution.

Open Intelligence was rated 5 out of 5 by customers on Gartner Peer Insights, in the Utility Customer Information Systems category.

100%

Recommend

5

8 Ratings

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