UNIFIED CUSTOMER OPERATIONS PLATFORM

One Platform.
One Truth.
Every Experience.

Smartflex is a unified customer operations platform that brings utility CIS and billing, meter data management, digital customer experience, and mobile workforce operations together under one architecture, with embedded AI built natively into the core.

THE POWER OF A UNIFIED ARCHITECTURE

The most efficient utilities run on a single operational truth.

With Smartflex, your billing team, field operation crews, customer service representatives, and end customers all work with and visualize the same data at the same moment in real time, so coordination happens inside the platform rather than across it.

This is what a unified customer operations platform delivers: a shared architecture in which people, processes, data, AI, and channels work together, so complexity decreases as your operation grows.

One architecture, one accountable partner

A single platform to govern, budget for, and evolve over time. Your operation runs under one upgrade path to fully adopt powerful technologies like embedded AI, with full accountability concentrated in one vendor relationship.

One platform, deployed your way

Full functional parity on-premise or in the cloud, with no trade-off between environments. Your operation modernizes at the pace you set, keeping every customer process connected under a single platform and leaving roadmap, risk, and TCO entirely in your hands.

Continuous and controlled evolution

Frequent, non-disruptive releases deliver new capabilities on a steady cadence, building value continuously over time and giving your team a platform that evolves alongside your business.

Built to configure at the speed of business

Your business rules, products, and processes live in configuration. Changes deploy faster, the platform adapts to new needs readily, and your team stays focused on outcomes.

WHAT SMARTFLEX MAKES POSSIBLE

Six Capabilities. One Platform. Complete Connectivity.

Six operational areas, one shared data model. A decision made in any capability is immediately available to every other, so your teams always work from the same picture.

Customer Information System & Commercial Agility

1. Customer lifecycle, products, pricing & sales

Manage every customer relationship, product, and sales motion from one unified view. Your commercial team can price, package, and bring new services to market through configuration, giving your business the speed to stay ahead of changing customer needs. Real-time customer insight sits alongside billing and service history, so every interaction starts with the complete picture.

Utility Billing & Revenue Management

2. Billing, payments, revenue & collections

Automated, flexible billing converts meter and consumption data into accurate invoices from the start, reducing errors, disputes, and write-offs before they affect your bottom line. Collections and revenue management share the same data as customer service, so a payment arrangement confirmed on a call is reflected in the invoice immediately, keeping your records and your customer’s experience fully aligned.

Meter Data Management

3. Validation, consumption & advanced billing

Smartflex MDM collects, validates, and processes interval and consumption data from any meter type at scale. Because MDM shares the same architecture as billing and customer service, validated consumption data flows directly into invoices and account records the moment it is available. Your billing team, your service representatives, and your customers all see the same verified picture of what was consumed and what was charged. Meter events and anomalies surface in real time as well, enabling proactive outreach before a discrepancy becomes a dispute.

Digital Customer Experience

4. Self-service & omnichannel

An intuitive omnichannel self-service experience lets customers manage their accounts, review their bills, and resolve questions on their own terms. Every channel draws from the same data, so customers receive consistent, accurate information whether they call, use the portal, or receive a proactive notification. Satisfaction rises alongside self-service adoption because both are driven by the same operational reliability.

Mobile Workforce

5. Real-time field operations

Intelligent task assignment and optimized routing give field teams clarity on their priorities from the start of each day. Back-office staff see job status as it updates, so dispatch decisions, service closures, and customer notifications all move from the same shared record. Response times improve, and service windows are met because every team is working from the same live picture of operations.

Data & Embedded AI

6. Decisions at the point of work

Billing, customer service, and field operations share one data architecture, so embedded AI and analytics act within the processes your teams already run. Insights become workflow triggers, and workflow triggers become resolved outcomes, in real time. Analytics inform decisions continuously so your teams act on current information, and every improvement compounds because the platform learns from the same data that drives the operation.

ALEXANDRIA: EMBEDDED AI ENGINE

Intelligence Built Into Every Operational Decision.

Alexandria is the AI engine built natively into Smartflex. Because it shares the same data model and business logic as billing, customer service, and field operations, every insight Alexandria surfaces can become action immediately. There is no integration layer to cross, no pipeline to synchronize, and no separate environment to manage. Intelligence and execution live in the same place, so outcomes happen faster and with greater precision.

NATIVE TO THE CORE

Operational from day one

Alexandria operates inside billing, customer service, and field operations from the moment the platform goes live. The value is immediate because the intelligence and the operation run on the same architecture from the start.

Acts on Critical Signals

From signal to resolved outcome

When a consumption or billing alert crosses a threshold, Alexandria triggers the appropriate workflow: a proactive customer notification, a collections action, a next-best-action recommendation for the representative answering the call.

PRIVATE BY ARCHITECTURE

Data stays inside your environment

Customer and financial data remain protected within a secure enterprise environment, with sensitive information masked by design. The architecture is flexible enough to adopt any AI model as the technology evolves, without re-platforming.

BUILT TO DECIDE

Autonomous where it counts

Autonomous agents execute complex operational decisions in real time. Predictive insights reach teams in seconds. Your people focus on judgment calls while Alexandria handles the execution that surrounds them.

Where Alexandria Works Today

Proactive anomaly response

Reaches out to customers when a consumption or billing anomaly is detected, often before the customer notices anything is wrong, turning a potential concern into a resolved interaction.

Around-the-clock resolution

Resolves account, billing, and service questions at any hour. Completes the transaction in full: a payment plan confirmed, a dispute logged, a service request submitted, so customers leave with both an answer and a resolution.

Next-best-action guidance for representatives

Surfaces prioritized recommendations so service representatives know which customers need attention first and the most effective path to resolution when they answer.

Intelligent job assignment

Matches the right technician to the right job based on skill, location, and urgency, ensuring the most qualified resource reaches each service order without manual dispatcher intervention.

Dynamic route optimization

Recalculates routes as conditions change in the field. Service orders reprioritize automatically when a cluster of similar requests appears in one area, keeping the schedule efficient throughout the day.

Guided task execution

Walks technicians through complex tasks step by step inside the platform, accelerating proficiency for new team members and improving first-visit resolution rates across the board.

Customer Stories

Discover the success of our customers with Smartflex

20+ years modernized

Legacy CIS modernized and 18 fragmented apps eliminated.

+40% customers

Unified 100% of commercial processes and grew the customer base 40%.

780K customers

Five utilities serving 780,000 customers.

11 operations

Water, waste & energy services across Latin America.

Since 2004

Leading energy operations with Smartflex for over 15 years.

100% processes

All mission-critical processes managed: service, sales, billing, payments.

3-month rollout

Brimovil live in 3 months for 1,700 field workers.

2 months, 25 provinces

Full rollout across 25 provinces in record time.

1.5M+ services

Managing 1.5M+ services across 5 countries.

READY TO SEE IT IN ACTION?

The unified platform. The embedded AI. The results to back up both.

Talk to a Smartflex specialist about your operation. Every conversation starts with your specific context and goals.

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Let's Connect.