Verdantix 2026 Smart Innovators: Utility Customer Platforms

CSWEEK.png
Transform complexity into simplicity!
Gartner® Market Guide for Utility CIS 2025

Insights

INSIGHTS

Be up to date with our most relevant posts and articles in a single place

Operational flexibility has become a strategic priority for utilities facing constant regulatory, market, and customer changes. Discover how a unified platform can help utilities adapt faster, reduce time-to-market, and build more agile operations.
Operational capacity in utilities is often limited by fragmented systems and repetitive manual tasks. Smartflex embeds artificial intelligence directly into core utility workflows, enabling teams to automate routine processes, make informed decisions with contextualized data, and optimize customer service, billing, collections, and field operations.
Artificial intelligence and unified platforms are transforming work across the utility sector. By eliminating tool fragmentation and context-switching, utilities can empower employees to transition from routine task execution to strategic, high-value oversight.
Learn how Smartflex enables intelligent revenue operations by combining embedded AI, automation, unified data, and customer-centric financial engagement to help utilities protect revenue, optimize collections, and improve operational efficiency.
Utilities are moving beyond reactive collections toward intelligent revenue operations, combining AI, analytics, and automation to prevent revenue loss, improve efficiency, and deliver more customer-centric financial management.
AI adoption is widespread across utilities, but measurable returns often remain elusive. Learn how a unified customer operations platform with embedded AI, shared data models, and built-in governance can bridge the gap between AI investment and operational impact across billing, customer service, collections, and field operations.

Transform your business with a reliable and flexible platform designed to thrive in an ever- changing environment.