AI in Utilities: Unlocking customer satisfaction, operational agility, and real ROI
Discover how AI empowers utilities to boost customer satisfaction, streamline operations, and achieve real ROI. Learn from real-world success stories.
Industry articles
Industry Articles. Resources for the utilities and telecommunications industries. Open Intelligence. Smart Grids, Billing, IA, IOT, Demand Response, Energy, Water, Waste, Telco, Natural Gas.
Why you need a modern event-driven CIS to succeed
utility companies should look into adopting modern CIS solutions that lead them to respond to the rapidly changing trends of the industry. These systems are now expected to go beyond basic billing and customer management functions, placing greater emphasis on agility, customer-centricity, and flexibility by incorporating advanced capabilities to better serve communities, enhance customer satisfaction, and ensure long-term engagement.
Driving Utility Innovation and Global Growth
Discover how Open Intelligence led utility technology in 2024 with Smartflex innovations, European expansion, and sustainability milestones.
Flowing into the Future: Digitalization of the Water Cycle
The digitalization of the water cycle is a strategy to improve the management of water as a public resource . It involves the use of advanced technologies, such as the internet of things (IoT), artificial intelligence (AI), big data, among others. By connecting the physical world with digital tools, this approach allows for real-time data gathering and insights, helping people make better and more accurate decisions. The ultimate goal is to boost efficiency, promote sustainability throughout the water cycle, and deliver higher-quality services to users.
Open’s Customers Benefit from Continuous Upgrade
In 2024, Open Intelligence delivered 119 new features to its customers across four releases, designed to effectively address the evolving needs of users. This year, we started January by announcing the launch of Release 51 of Smartflex V8, which offers enhancements that boost operational efficiency, optimize the customer experience, and strengthen security, enabling organizations to remain competitive in a constantly evolving digital landscape.
Robust Security Strategies: Key to Operational Resilience
Discover how robust cybersecurity strategies and cloud solutions like SaaS enhance operational resilience for utilities. Learn how Open Intelligence ensures data protection, compliance, and real-time threat detection to secure critical infrastructures.
Transforming the Utility Environment with AI
Utilities are exploring how AI can revolutionize various processes in their operations, from infrastructure inspection and customer engagement to regulatory compliance and operational efficiency. By embracing AI, utilities can enhance their service delivery, customer satisfaction, and competitiveness in an evolving landscape without compromising reliability.