Best CIS Implementation Award

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Transform complexity into simplicity!
Gartner® Market Guide for Utility CIS 2025

Good Day or Bad Day – Chapter 3 | Workforce Management

Good Day or Bad Day a short story depicting the life of an everyday workforce management team showing life without and then with Smartflex CIS.

Define and manage activities for the different type of work orders and execute them easily with mobile devices. Control installations, preventive, corrective maintenance, fraud detection and inspections. Automate your dispatch by balancing work schedules, taking into account priorities, availability, and crew and contractor expertise, using advanced route optimization.

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The Unified Customer Operations Platform

Smartflex is a unified customer operations platform for energy, water, gas, and telecommunications providers. It connects customer information, billing, self-service, meter data, and field operations in one platform, helping utilities simplify complexity, improve efficiency, and deliver better customer experiences. With embedded AI and native integration, Smartflex enables smarter operations, faster service, and long-term business agility.

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We’re thrilled to announce the launch of our technological upgrade project with our customer Interagua Ecuador – Veolia! Thanks to the latest version of Smartflex, Interagua will be able to provide a superior experience to their customers, boost productivity, and stay at the forefront of innovation. Together, we’re driving digital transformation in the utilities industry!