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Products, pricing & sales
Launch new offers in weeks, not quarters.
Manage every customer relationship, product, and sales motion from one unified view. Your commercial team can price, package, and bring new services to market through configuration, giving your business the speed to stay ahead of changing customer needs. Real-time customer insight sits alongside billing and service history, so every interaction starts with the complete picture.
Cash flow & collections
Accurate billing that protects revenue and accelerates cash flow.
Automated, flexible billing converts meter and consumption data into accurate invoices from the start, reducing errors, disputes, and write-offs before they affect your bottom line. Collections and revenue management share the same data as customer service, so a payment arrangement confirmed on a call is reflected in the invoice immediately, keeping your records and your customer’s experience fully aligned.
From meter read to accurate invoice, with full confidence in every number.
Smartflex MDM collects, validates, and processes interval and consumption data from any meter type at scale. Because MDM shares the same architecture as billing and customer service, validated consumption data flows directly into invoices and account records the moment it is available. Your billing team, your service representatives, and your customers all see the same verified picture of what was consumed and what was charged. Meter events and anomalies surface in real time as well, enabling proactive outreach before a discrepancy becomes a dispute.
Empower customers to manage their own accounts with confidence.
An intuitive omnichannel self-service experience lets customers manage their accounts, review their bills, and resolve questions on their own terms. Every channel draws from the same data, so customers receive consistent, accurate information whether they call, use the portal, or receive a proactive notification. Satisfaction rises alongside self-service adoption because both are driven by the same operational reliability.
Give field teams and back-office staff shared visibility in real time.
Intelligent task assignment and optimized routing give field teams clarity on their priorities from the start of each day. Back-office staff see job status as it updates, so dispatch decisions, service closures, and customer notifications all move from the same shared record. Response times improve and service windows are met because every team is working from the same live picture of operations.
Turn your data model into decisions that happen at the point of work.
Billing, customer service, and field operations share one data architecture, so embedded AI and analytics act within the processes your teams already run. Insights become workflow triggers, and workflow triggers become resolved outcomes, in real time. Analytics inform decisions continuously so your teams act on current information, and every improvement compounds because the platform learns from the same data that drives the operation.
