Unified Customer Operations Platform
One Platform.
One Truth.
Every Experience.
Smartflex connects the people, processes, data, and channels of your utility under a single architecture: the Total Experience. Embedded AI is built natively into the core, ready to act at the point of work.
Unified Customer Operations Platform
One Platform.
One Truth.
Every Experience.
Smartflex connects the people, processes, data, and channels of your utility under a single architecture: the Total Experience. Embedded AI is built natively into the core, ready to act at the point of work.
Smartflex connects the people, processes, data, and channels of your utility under a single architecture: the Total Experience. Embedded AI is built natively into the core, ready to act at the point of work.
One Platform.
One Truth.
Every Experience.
Smartflex connects the people, processes, data, and channels of your utility under a single architecture: the Total Experience. Embedded AI is built natively into the core, ready to act at the point of work.
One Platform.
One Truth.
Every Experience.
Smartflex connects the people, processes, data, and channels of your utility under a single architecture: the Total Experience. Embedded AI is built natively into the core, ready to act at the point of work.
One Platform.
One Truth.
Every Experience.
The most efficient utilities run on a single operational truth.
With Smartflex, every operational event is instantly shared across billing, field operations, and customer service. Every team works from the same real-time data, eliminating silos and enabling true Total Experience across people, processes, data, and channels.
One architecture, one accountable partner
A single system to govern, budget for, and evolve over time. Your operation runs under one upgrade path, with full accountability concentrated in one vendor relationship.
Continuous, predictable evolution
Quarterly releases deliver new capabilities on a steady cadence, building value continuously over time and giving your team a platform that evolves alongside your business.
Built to configure at the speed of business
Your business rules, products, and processes live in configuration. Changes deploy faster, the platform adapts to new needs readily, and your team stays focused on outcomes.
Six Capabilities. One Platform. Complete Connectivity.
Six operational areas. One shared data model. Every decision is instantly available across the platform, so every team works from the same real-time picture. That’s Total Experience: people, processes, data, and channels connected through one architecture that reduces complexity as your operation grows.
Products, pricing & sales
Launch new offers in weeks, not quarters.
Manage every customer relationship, product, and sales motion from one unified view. Your commercial team can price, package, and bring new services to market through configuration, giving your business the speed to stay ahead of changing customer needs. Real-time customer insight sits alongside billing and service history, so every interaction starts with the complete picture.
Cash flow & collections
Accurate billing that protects revenue and accelerates cash flow.
Automated, flexible billing converts meter and consumption data into accurate invoices from the start, reducing errors, disputes, and write-offs before they affect your bottom line. Collections and revenue management share the same data as customer service, so a payment arrangement confirmed on a call is reflected in the invoice immediately, keeping your records and your customer’s experience fully aligned.
From meter read to accurate invoice, with full confidence in every number.
Smartflex MDM collects, validates, and processes interval and consumption data from any meter type at scale. Because MDM shares the same architecture as billing and customer service, validated consumption data flows directly into invoices and account records the moment it is available. Your billing team, your service representatives, and your customers all see the same verified picture of what was consumed and what was charged. Meter events and anomalies surface in real time as well, enabling proactive outreach before a discrepancy becomes a dispute.
Empower customers to manage their own accounts with confidence.
An intuitive omnichannel self-service experience lets customers manage their accounts, review their bills, and resolve questions on their own terms. Every channel draws from the same data, so customers receive consistent, accurate information whether they call, use the portal, or receive a proactive notification. Satisfaction rises alongside self-service adoption because both are driven by the same operational reliability.
Give field teams and back-office staff shared visibility in real time.
Intelligent task assignment and optimized routing give field teams clarity on their priorities from the start of each day. Back-office staff see job status as it updates, so dispatch decisions, service closures, and customer notifications all move from the same shared record. Response times improve and service windows are met because every team is working from the same live picture of operations.
Turn your data model into decisions that happen at the point of work.
Billing, customer service, and field operations share one data architecture, so embedded AI and analytics act within the processes your teams already run. Insights become workflow triggers, and workflow triggers become resolved outcomes, in real time. Analytics inform decisions continuously so your teams act on current information, and every improvement compounds because the platform learns from the same data that drives the operation.
Intelligence Built Into Every Operational Decision.
Alexandria is the AI engine built natively into Smartflex. Because it shares the same data model as billing, customer service, and field operations, every insight Alexandria surfaces can become action immediately. There is no integration layer to cross, no pipeline to synchronize, and no separate environment to manage. Intelligence and execution live in the same place, so outcomes happen faster and with greater precision.
Operational from day one
Alexandria operates inside billing, customer service, and field operations from the moment the platform goes live. The value is immediate because the intelligence and the operation run on the same architecture from the start.
From signal to resolved outcome
When a consumption or billing alert crosses a threshold, Alexandria triggers the appropriate workflow: a proactive customer notification, a collections action, a next-best-action recommendation for the representative answering the call.
Data stays inside your environment
Alexandria operates inside billing, customer service, and field operations from the moment the platform goes live. The value is immediate because the intelligence and the operation run on the same architecture from the start.
Autonomous where it counts
Autonomous agents execute complex operational decisions in real time. Predictive insights reach teams in seconds. Your people focus on judgment calls while Alexandria handles the execution that surrounds them.
Proactive anomaly response
Reaches out to customers when a consumption or billing anomaly is detected, often before the customer notices anything is wrong, turning a potential concern into a resolved interaction.
Around-the-clock resolution
Resolves account, billing, and service questions at any hour. Completes the transaction in full: a payment plan confirmed, a dispute logged, a service request submitted, so customers leave with both an answer and a resolution.
Next-best-action guidance for representatives
Surfaces prioritized recommendations so service representatives know which customers need attention first and the most effective path to resolution when they answer.
Intelligent job assignment
Matches the right technician to the right job based on skill, location, and urgency, ensuring the most qualified resource reaches each service order without manual dispatcher intervention.
Dynamic route optimization
Recalculates routes as conditions change in the field. Service orders reprioritize automatically when a cluster of similar requests appears in one area, keeping the schedule efficient throughout the day.
Guided task execution
Walks technicians through complex tasks step by step inside the platform, accelerating proficiency for new team members and improving first-visit resolution rates across the board.
The unified platform. The embedded AI. The results to back up both.
Talk to a Smartflex specialist about your operation. Every conversation starts with your specific context and goals.