Powering the future of Telecom with intelligent core solutions for a connected world
Empower your business with enhanced efficiency, connected customer experiences, and personalized service bundles in the evolving telecom industry.
In today's fast-changing telecommunications landscape, many providers struggle to meet rising customer expectations. Operations are often hampered by disconnected systems that lack a single view of the customer, making it difficult to solve claims or bundle services. Enhance efficiency and elevate customer experience with a single, unified customer service and billing platform. This approach streamlines operations by consolidating all customer data, allowing telecommunication companies to optimize costs and unlock new growth. Position your business to deliver smarter, more connected services by finally gaining control of your commercial and customer data.
Proven Telecom Results
Seamlessly approach multiservice convergence and increase sales activity by over 48%.
Gain information reliability, audit, and internal control through digitalization and reduce operation times for collection by up to 30%
Elevate customer experience with innovation and reduce customer service times by up to 50%
Accelerate time to market with advanced billing while decreasing the number of accounts in arrears by 25%
Support intelligent field service automation for faster and smarter operations by increasing fieldwork productivity up to 25%
Navigate the fast-changing telecommunications landscape, shaped by rising customer expectations, emerging technologies, and the demand for seamless communication. Enhance efficiency, streamline operations, and elevate customer experiences with intelligent solutions. Stay ahead of the competition by embracing innovation, optimizing costs, and unlocking new growth opportunities. Position your business at the forefront of the industry, delivering smarter, more connected services in an increasingly dynamic market.
Our telecommunications industry insights at a glance
In today's fast-changing telecommunications landscape, many providers struggle to meet rising customer expectations. Operations are often hampered by disconnected systems that lack a single view of the customer, making it difficult to solve claims or bundle services. Enhance efficiency and elevate customer experience with a single, unified customer service and billing platform. This approach streamlines operations by consolidating all customer data, allowing telecommunication companies to optimize costs and unlock new growth. Position your business to deliver smarter, more connected services by finally gaining control of your commercial and customer data.
Telecommunication companies Promises
- Seamlessly approach multiservice convergence and increase sales activity by over 48%.
- Gain information reliability, audit, and internal control through digitalization and reduce operation times for collection by up to 30%
- Elevate customer experience with innovation and reduce customer service times by up to 50%
- Accelerate time to market with advanced billing while decreasing the number of accounts in arrears by 25%
- Support intelligent field service automation for faster and smarter operations by increasing fieldwork productivity up to 25%
Transforming telecommunication companies
Seamlessly Approach Multiservice Convergence
Telecom is a synonym of convergence. As providers expand beyond traditional internet, TV, and telephony into innovative services like 5G, OTT streaming, and VR/AR, they need a single, cohesive ecosystem to manage their entire portfolio. A unified platform is essential for adapting to market demands and delivering future-proof services.
Our platform provides this unified solution, enabling telecoms to centralize operations across all service lines, from customer interactions and activations to billing, claims, and support. For the business, this means enhanced efficiency, reduced redundancy, and simplified management. For the customer, it delivers a seamless, uninterrupted experience and a single, comprehensive view to manage all their services.
Gain Information Reliability, Audit, and Internal Control Through Digitalization
Telecom companies often operate with numerous systems, creating data silos. This doesn’t just limit agility; it creates a significant risk, scattering sensitive customer data across multiple platforms. This fragmentation makes achieving information reliability nearly impossible and turns effective internal control into a constant, costly struggle. This is painfully clear in the gap between billing and claims: when satellite systems manage disputes without the core billing logic, re-billing errors damage revenue collection and block real-time financial visibility.
A modern digital transformation strategy is essential to meet strict security, compliance, and audit standards. We understand that integration is critical. Our unified platform is designed for seamless connectivity, consolidating your data landscape to provide a single, reliable source of truth. This centralizes command, ensures data integrity, and provides the robust foundation you need to secure revenue, control internal processes, and improve operational efficiency.
Elevate Customer Experience with Innovation
Customer expectations in the telecom industry are higher than ever, demanding seamless interactions, instant support, and personalized experiences. To stay ahead, telecom providers must adopt innovative solutions that not only streamline communication but also create frictionless, customer-centric journeys.
By leveraging omnichannel communication, providers can offer seamless interactions across multiple platforms, ensuring customers can engage in a way that suits them best. AI-driven chatbots enhance customer service by providing instant responses, resolving common inquiries, and reducing wait times. Meanwhile, advanced self-service portals and automated online sales functionalities empower customers to manage their accounts and upgrade plans, improving satisfaction while lowering operational costs.
Accelerate time to market with advanced billing
The ability to quickly adapt to new business models and pricing structures is essential for the telecom industry. Traditional systems often require months to develop and implement new commercial plans, slowing down innovation and market responsiveness.
Our platform empowers telecom providers to design and launch large-scale commercial plans in just weeks, thanks to their highly flexible configuration and business rule automation. With an intuitive, rules-based billing engine, telecom companies can easily define pricing structures, bundle products, adjust offerings, and create tailored subscription models without extensive development cycles. As a result, telecom providers respond to market demands more efficiently and enhance revenue streams.
Additionally, product innovation demands operational readiness, not just pricing. Easily define workflows for installation, maintenance, and service assurance with our platform’s embedded AI smart agents that automate these daily operations, ensuring your telecom gains maximum efficiency and control.
Intelligent Field Service Automation for Faster and Smarter Operations
Field service operations are vital to telecom delivery, but they are often crippled by inefficient scheduling, manual workflows, and a lack of real-time insights, leading to costly delays and poor service. Intelligent automation solves this. Our platform uses AI-driven dispatching, real-time workforce tracking, and intelligent routing to optimize technician deployment and minimize downtime. It also streamlines equipment inventory and third-party management, driving down operational costs and boosting productivity.
Our solution’s intelligence goes beyond simple efficiency. We uniquely empower field teams to manage complex service bundles and operational exceptions on-site. By enabling technicians to send live activation and deactivation commands, we eliminate costly inconsistencies, such as “ghost” services remaining active after uninstallation, which often leads to revenue leakage and fraud. By automatically syncing all field actions with the core management platform, we ensure total accuracy, prevent fraud, and deliver a more secure, reliable service.
The All-in-one Utility CX & Billing Solution
Smartflex is a modern, unified platform designed to telecommunications and subscription services, including over-the-top and other emerging services managed by telecom companies as part of a future-ready service package. It includes Billing & Revenue Management (CIS), Digital Customer Engagement & Commerce, Meter Data Management (MDM), Mobile Workforce Management (MWM), Sales, Products & Customer Service Management, and AI-embedded Business Processes & Analytics. Smartflex’s natively integrated design supports all utility business needs and evolves synchronously, reducing costs and minimizing integration and upgrade efforts.
Smartflex enables digital transformation, fosters new business model creation, and simplifies daily operations and customer experience improvements through a rule-based design and AI-embedded workflows.
