Build a customer-centric, efficient, digital, and sustainable water future
Unlock the power of digitalization, AI-embedded business processes, event-driven workflows, and centralized customer data to provide essential water services
Succeed in an ever-changing regulatory, ecological, operational, and technological environment. Deliver meaningful customer and employee experiences, reduce billing complexity, improve operational efficiency, and decrease system architectural intricacy, so you can focus on providing high-quality water services to your communities.
Our water industry insights at a glance
reduction in billing processing times
reduction in monthly billing claims
improvement in field work management
increase of digital self-service adoption
reduction in calls
Succeed in an ever-changing regulatory, ecological, operational, and technological environment. Deliver meaningful customer and employee experiences, reduce billing complexity, improve operational efficiency, and decrease system architectural intricacy, so you can focus on providing high-quality water services to your communities.
Water Utility Promises
- Provide outstanding customer experience and build employee efficiency, increasing digital self-service adoption by 49% and reducing 32% in inbound calls
- Ensure regulatory compliance and operational reliability, reducing monthly billing claims by 57%
- Run efficient operations, reducing billing processing times by 43%
- Digitize your IT Ecosystem and reduce to zero the integration costs of billing, customer service, smart metering, field service, and CX solutions.
- Maintain a cost-effective environment by improving 30% of field work management
Succeed in an ever-changing regulatory, ecological, operational, and technological environment. Deliver meaningful customer and employee experiences, reduce billing complexity, improve operational efficiency, and decrease system architectural intricacy, so you can focus on providing high-quality water services to your communities.
Proven Utility Results
Provide outstanding customer experience and build employee efficiency, increasing digital self-service adoption by 49% and reducing 32% in inbound calls
Ensure regulatory compliance and operational reliability, reducing monthly billing claims by 57%
Run efficient operations, reducing billing processing times by 43%
Digitize your IT Ecosystem and reduce to zero the integration costs of billing, customer service, smart metering, field service, and CX solutions.
Maintain a cost-effective environment by improving 30% of field work management
Transforming water utilities
Provide outstanding customer experiences and build employee satisfaction
Empower your customers with intuitive self-service options allowing them to access multilingual data and chatbots, track their usage, pay bills, enroll in new programs, and manage preferences right at their fingertips. At the same time, equip your customer service teams with a 360 customer management system and the tools they need to effectively forge deeper connections, solve requests, and build loyalty.
With our customer and employee-focused solution, you can deliver connected and meaningful experiences while supporting employee proficiency by delivering a digital adoption tool, mobile capabilities, and AI-based recommendations to guide everyday tasks step-by-step, reducing the stress of learning a new system, improving user experience, and productivity.
Ensure Compliance, Cybersecurity, and Operational Reliability
Address unique water utility challenges, from tracking Non-Revenue Water to ensuring regulatory compliance, through a robust and flexible platform. It delivers the operational reliability needed for accurate usage and rate calculations, guaranteeing billing clarity and quality for both residential and commercial configurations.
With our solution, you can reliably comply with complex water regulations worldwide and reduce billing errors that erode customer trust. Run efficient, automated batch billing processes that enhance billing quality. Our proven, scalable platform monitors and reports accounting movements and operational activities in real-time, giving you a trusted, reliable view of your business performance.
Run efficient operations
Enable current and future efficient business management by automating time-consuming manual processes and eliminating redundancies to deliver better services. Deploy AI-driven agents, industry-specific activities, data-driven insights, and intelligent business workflows to rapidly adapt to new regulatory changes, technological innovations, and emerging customer needs, reducing time-to-market of opportunities.
With our solution, you can manage all your customer operations in one place, from traditional metering, billing, and customer services processes to advanced CX and AI-driven capabilities, using a single data model that shares information in real-time between functional domains. Therefore, you obtain a complete view and a single source of truth of your operations.
Unify and Digitalize the Water Customer Cycle
Consolidate your technology with our next-generation platform that unifies your utility’s customer operations by integrating key processes such as Billing & Revenue Management (CIS), Digital Customer Engagement & Commerce, Meter Data Management (MDM), Mobile Workforce Management (MWM), Sales & Customer Service Management, and AI-embedded Business Processes & Analytics. This built-in design eliminates integration costs for these systems and ensures they evolve synchronously.
This unified platform enables the full digitalization of the water cycle by connecting every process around the customer and placing them at the center of your utility’s operation. With AI tools, a dynamic workflow modeler, and powerful reports and dashboards, your teams can modernize daily operations, automate key tasks, and deliver a more seamless, responsive experience throughout the entire customer journey.
Maintain a cost-effective environment
Stay cost-efficient by obtaining a multilayered structure that integrates seamlessly with emerging technologies. Thanks to this approach, you can enlarge the scope and implement new functionalities at your own pace, avoiding additional development costs.
With our solution, you can benefit from a continuous update strategy that delivers robust, frequent, and cutting-edge functionalities at market speed and customer demands. You can experience saving up to 70% of the investment typically required for updates over a 10-year period, compared to the disruptive technological upgrade processes common in the market.
The Unified Customer Operations Platform
Smartflex is a unified customer operations platform that centralizes all commercial processes billing and revenue management, digital engagement, customer service, mobile workforce operations, and meter data management within a single, AI-enabled environment. It gives utilities real-time visibility of business processes and a single source of truth of customer operations that enables faster product and pricing changes, and a modern digital experience for customers. By connecting customers, data, and operations in a single platform, Smartflex reduces complexity, lowers cost-to-serve, strengthens regulatory compliance, and enables utilities to operate securely, efficiently, and with greater responsiveness to market change.
