Build a customer-centric, efficient, digital, and sustainable water future
Unlock the power of digitalization, AI, event-driven workflows, and centralized customer data to provide essential water services
Succeed in an ever-changing regulatory, ecological, operational, and technological environment. Deliver meaningful customer and employee experiences, reduce billing complexity, improve operational efficiency, and decrease system architectural intricacy, so you can focus on providing high-quality water services to your communities.
Our water industry insights at a glance
reduction in billing processing times
reduction in monthly billing claims
improvement in field work management
increase of digital self-service adoption
reduction in calls
Succeed in an ever-changing regulatory, ecological, operational, and technological environment. Deliver meaningful customer and employee experiences, reduce billing complexity, improve operational efficiency, and decrease system architectural intricacy, so you can focus on providing high-quality water services to your communities.
Water Utility Promises
- Provide outstanding customer experience and build employee efficiency, increasing digital self-service adoption by 49% and reducing 32% in inbound calls
- Ensure regulatory compliance and operational reliability, reducing monthly billing claims by 57%
- Run efficient operations, reducing billing processing times by 43%
- Digitize your IT Ecosystem and reduce to zero the integration costs of billing, customer service, smart metering, field service, and CX solutions.
- Maintain a cost-effective environment by improving 30% of field work management
Succeed in an ever-changing regulatory, ecological, operational, and technological environment. Deliver meaningful customer and employee experiences, reduce billing complexity, improve operational efficiency, and decrease system architectural intricacy, so you can focus on providing high-quality water services to your communities.
Water Utility Promises
Provide outstanding customer experience and build employee efficiency, increasing digital self-service adoption by 49% and reducing 32% in inbound calls
Ensure regulatory compliance and operational reliability, reducing monthly billing claims by 57%
Run efficient operations, reducing billing processing times by 43%
Digitize your IT Ecosystem and reduce to zero the integration costs of billing, customer service, smart metering, field service, and CX solutions.
Maintain a cost-effective environment by improving 30% of field work management
Transforming water utilities
Provide outstanding customer experiences and build employee satisfaction
Empower your customers with intuitive self-service options allowing them to access multilingual data and chatbots, track their usage, pay bills, enroll in new programs, and manage preferences right at their fingertips. At the same time, equip your customer service teams with a 360 view of information and tools they need to effectively forge deeper connections, solve requests, and build loyalty.
With our customer and employee-focused solution, you can deliver connected and meaningful experiences while supporting employee proficiency by delivering a digital adoption tool, mobile capabilities, and AI-based recommendations to guide everyday tasks step-by-step, reducing the stress of learning a new system, improving user experience, and productivity.
Ensure Regulatory Compliance and Operational Reliability
Address unique water utility challenges, from tracking Non-Revenue Water to ensuring regulatory compliance, through a robust and flexible platform. It delivers the operational reliability needed for accurate usage and rate calculations, guaranteeing billing clarity and quality for both residential and commercial configurations.
With our solution, you can reliably comply with complex water regulations worldwide and reduce billing errors that erode customer trust. Run efficient, automated batch billing processes that enhance billing quality. Our proven, scalable platform monitors and reports accounting movements and operational activities in real-time, giving you a trusted, reliable view of your business performance.
Run efficient operations
Enable current and future efficient business management by automating time-consuming manual processes and eliminating redundancies to deliver better services. Deploy AI-driven agents, industry-specific activities, data-driven insights, and intelligent business workflows to rapidly adapt to new regulatory changes, technological innovations, and emerging customer needs, reducing time-to-market of opportunities.
With our solution, you can manage all your customer operations in one place, from traditional metering, billing, and customer services processes to advanced CX and AI-driven capabilities, using a single data model that shares information in real-time between functional domains. Therefore, you obtain a complete view and a single source of truth of your operations.
Digitalize your IT Ecosystem
Consolidate your technology with a single, modern platform that natively includes four applications: Customer Information System, Customer Self-Service Portal, Meter Data Management, and Mobile Workforce Management. This built-in design eliminates integration costs for these systems and ensures they evolve synchronously.
Our solution can benefit you with high levels of scalability, reliability, cybersecurity, and compliance with complex regulations, customer needs, and market requirements. At the same time, you obtain flexible and future-proof functionalities, like AI tools, a dynamic workflow modeler, and powerful reports and dashboards to efficiently ride the wave of the industry’s digital transformation while focusing on your customers.
Maintain a cost-effective environment
Stay cost-efficient by obtaining a multilayered structure that integrates seamlessly with emerging technologies. Thanks to this approach, you can enlarge the scope and implement new functionalities at your own pace, avoiding additional development costs.
With our solution, you can benefit from a continuous update strategy that delivers robust, frequent, and cutting-edge functionalities at market speed and customer demands. You can experience saving up to 70% of the investment typically required for updates over a 10-year period, compared to the disruptive technological upgrade processes common in the market.
The All-in-one Utility CX & Billing Solution
Smartflex is a modern, all-in-one platform dedicated to energy, water, gas, and non-traditional utility products and services. It includes four built-in applications: a customer information system, a self-service portal, meter data management, and mobile workforce management. Smartflex’s natively integrated design supports all utility customer operation needs and evolves synchronously, reducing costs and minimizing integration and upgrade efforts.
Smartflex enables digital transformation, fosters new business model creation, and simplifies daily operations and customer experience improvements through a rule-based design and predefined workflows.
