Where is AI making the biggest impact in utilities?

Industry articles
June 9, 2025

content LATAM & REST OF THE WORLD

Across the globe, utility companies are turning to artificial intelligence, not just to automate isolated tasks, but to fundamentally transform how they operate, serve customers, and plan for the future.

AI is now seen as a strategic asset, enabling smarter decision-making, greater operational resilience, and a faster response to shifting customer expectations and infrastructure demands.

The benefits of AI extend across key utility functions, driving both efficiency and financial performance. From predictive maintenance and demand forecasting to grid optimization, fraud detection, and revenue protection, AI is unlocking real value. By embracing AI, these companies are achieving meaningful results such as:

1. Freeing up time to focus on valuable work

2. Maximizing cost efficiency by optimizing operations

3. Automating workflows to proactively reduce delays and errors

4. Improving customer satisfaction to increase engagement and loyalty

5. Enhancing business decision-making with real-time, data-driven insight

As the industry evolves, artificial intelligence is quickly becoming a critical differentiator. The companies leading this shift aren’t just innovating—they’re building more agile, intelligent, and resilient operations. Don’t get left behind—join the AI revolution and unlock the full potential of your utility.

Is your utility ready to lead with AI—cutting costs and improving CX without a full overhaul?

Ready to see AI's impact beyond operations? Discover how AI can revolutionize your collections process and deliver significant financial savings with a real-life case study.

YOUR BUSINESS, EMPOWERED

The All-in-one Utility CX & Billing Solution

Smartflex is a comprehensive platform for energy, water, gas, and non-traditional utilities, providing integrated solutions for customer information (CIS), self-service (CSS), meter data (MDM), and mobile workforce management (MWM). With native integration and embedded AI, it reduces costs, streamlines operations, and minimizes upgrade efforts. Smartflex accelerates digital transformation, fosters new business models, and enhances customer experience through its rule-based design and predefined workflows.

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