Verdantix 2026 Smart Innovators: Utility Customer Platforms

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Transform complexity into simplicity!
Gartner® Market Guide for Utility CIS 2025

Where is AI making the biggest impact in utilities?

content LATAM & REST OF THE WORLD

Across the globe, utility companies are turning to artificial intelligence, not just to automate isolated tasks, but to fundamentally transform how they operate, serve customers, and plan for the future.

AI is now seen as a strategic asset, enabling smarter decision-making, greater operational resilience, and a faster response to shifting customer expectations and infrastructure demands.

The benefits of AI extend across key utility functions, driving both efficiency and financial performance. From predictive maintenance and demand forecasting to grid optimization, fraud detection, and revenue protection, AI is unlocking real value. By embracing AI, these companies are achieving meaningful results such as:

1. Freeing up time to focus on valuable work
2. Maximizing cost efficiency by optimizing operations
3. Automating workflows to proactively reduce delays and errors
4. Improving customer satisfaction to increase engagement and loyalty
5. Enhancing business decision-making with real-time, data-driven insight

As the industry evolves, artificial intelligence is quickly becoming a critical differentiator. The companies leading this shift aren’t just innovating—they’re building more agile, intelligent, and resilient operations. Don’t get left behind—join the AI revolution and unlock the full potential of your utility.

Ready to see AI's impact beyond operations? Discover how AI can revolutionize your collections process and deliver significant financial savings with a real-life case study.

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The Unified Customer Operations Platform

Smartflex is a unified customer operations platform for energy, water, gas, and telecommunications providers. It connects customer information, billing, self-service, meter data, and field operations in one platform, helping utilities simplify complexity, improve efficiency, and deliver better customer experiences. With embedded AI and native integration, Smartflex enables smarter operations, faster service, and long-term business agility.

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