ABOUT OPEN
More than 30 years of evolution
Since its inception in 1987, Open Intelligence has provided technology that helps Telecommunications and Utility service providers meet their business goals and implement innovative business strategies. Open’s software solution has allowed our clients to stay on top of their industry’s biggest challenges by giving them the agility to act on current-day and future problems. We believe that through truly great technology, we can help simplify the way service providers operate, create value, and increase customer satisfaction. With these core values, we created our single, state-of-the-art, comprehensive product: Smartflex is a holistic, multi-service, preconfigured software solution that provides a powerful billing engine, a robust customer care suite, an agile mobile workforce management system, a smart metering engine and hundreds of other functionalities to satisfy our clients’ core needs.
History
1987
Open was born.
1987 – 1994
Open built a world class software solution for utilities and municipalities that offered electricity, water, and telephony landline services.
1997
Open introduced the first known rules-based billing engine in the world allowing utilities to configure new products and non-utility service offerings.
2001
Open implemented its first customer in Nicaragua and Ecuador.
2005
TM Forum awarded Open with the “World’s Best Billing Implementation” recognition
2006
Open’s Innovation and Development Center received the CMMI (Carnegie Mellon’s Capability Maturity Model Integration) level IV rating and initiated operations in Guatemala.
TM Forum awarded Open with the “World’s Best Billing Implementation” recognition
2008
Open finished implementing one of the largest cable and broadband distributors in Argentina as well as in Chile. It also increased its Central American footprint closing its first deal in Puerto Rico.
2009
Open launched its sixth generation of products and implemented in Bolivia’s top telecommunication company.
2010
Open continued locking its presence in the Central American market with customers in Panamá and Honduras.
2011
Open implemented its first customer in México.
2018
2020
2022
Open Intelligence changed its image after 30+ years!
2023
Open Intelligence changed the name of its solution from "Open Smartflex" to "Smartflex".
2024
Learn more about Smartflex
Inside look into our office in Miami, FL
Awards and certifications
150+
19
40
Open in Gartner’s 2018 Magic Quadrant
Every year, Customer Information Systems evolve to meet new trends and customers needs. Gartner assesses and evaluates the companies that best address today’s market’s challenges and has included Open Intelligence Systems in its 2018 report for its Smartflex solution.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Inc., Magic Quadrant for Utilities Customer Information Systems, Zarko Sumic June 05, 2018.