ABOUT OPEN INTELLIGENCE
Empowering utilities and telecoms to succeed
We bring clarity and integration to utilities and telecoms, transforming fragmented operations into innovative, personalized customer experiences.
We unify utility customer operations
We are a leading technology company specializing in end-to-end solutions for managing the commercial lifecycle in the utilities and telecommunications industries.
Headquartered in the United States, with a strong presence across Europe and Latin America, we manage customer service operations for over 42 million end users across the United States, the Caribbean, and Central and South America.
At Open, we are committed to our clients’ success, empowering them to navigate the challenges of digital transformation and operational complexity. Through advanced technology solutions, we enhance both operational efficiency and customer experience.
Our proven expertise recognized by strong client feedback and industry analysts—is built on deep market knowledge and continuous technological innovation, enabling operational control, strategic flexibility, and ongoing adaptability in an ever-evolving digital landscape.
Open at a glance
We create technology that addresses the challenges of utilities
Demand growth and new products and services
More digital customers demanding more personalized services
Sustainability and energy transition
Stricter regulations
Growing demands for organizational efficiency
New technologies, AI, and cybersecurity
A unified customer operations platform
Smartflex natively integrates all key end-to-end commercial management functions: from meter data management to billing and credit, sales, product management, customer service, interaction handling, and customer experience management.
This enables a true 360-degree view, supporting omnichannel engagement, self-service, and proactive customer care.
Cybersecurity and Protection of Our Customers' Data
At Open, we implement a comprehensive security model that covers everything from corporate information protection to end-user security.
Alignment with the NIST Cybersecurity Framework (CSF) 2.0
Data encryption at rest and in transit
Secure integration mechanisms
Multi-factor authentication
See how Open helps utilities operate with more clarity, agility, and intelligence
ABOUT OPEN
More than 30 years of evolution
Since its inception in 1987, Open Intelligence has provided technology that helps Telecommunications and Utility service providers meet their business goals and implement innovative business strategies. Open’s software solution has allowed our clients to stay on top of their industry’s biggest challenges by giving them the agility to act on current-day and future problems. We believe that through truly great technology, we can help simplify the way service providers operate, create value, and increase customer satisfaction. With these core values, we created our single, state-of-the-art, comprehensive product: Smartflex is a holistic, multi-service, preconfigured software solution that provides a powerful billing engine, a robust customer care suite, an agile mobile workforce management system, a smart metering engine and hundreds of other functionalities to satisfy our clients’ core needs.
History
1987
Open was born.
1987 – 1994
Open built a world class software solution for utilities and municipalities that offered electricity, water, and telephony landline services.
1997
Open introduced the first known rules-based billing engine in the world allowing utilities to configure new products and non-utility service offerings.
2001
Open implemented its first customer in Nicaragua and Ecuador.
2005
TM Forum awarded Open with the “World’s Best Billing Implementation” recognition
2006
Open’s Innovation and Development Center received the CMMI (Carnegie Mellon’s Capability Maturity Model Integration) level IV rating and initiated operations in Guatemala.
TM Forum awarded Open with the “World’s Best Billing Implementation” recognition
2008
Open finished implementing one of the largest cable and broadband distributors in Argentina as well as in Chile. It also increased its Central American footprint closing its first deal in Puerto Rico.
2009
Open launched its sixth generation of products and implemented in Bolivia’s top telecommunication company.
2010
Open continued locking its presence in the Central American market with customers in Panamá and Honduras.
2011
Open implemented its first customer in México.
2018
2020
2022
Open Intelligence changed its image after 30+ years!
2023
Open Intelligence changed the name of its solution from "Open Smartflex" to "Smartflex".
2024
Learn more about Smartflex
Inside look into our office in Miami, FL
Awards and certifications
150+
19
40
Open in Gartner’s 2018 Magic Quadrant
Every year, Customer Information Systems evolve to meet new trends and customers needs. Gartner assesses and evaluates the companies that best address today’s market’s challenges and has included Open Intelligence Systems in its 2018 report for its Smartflex solution.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Inc., Magic Quadrant for Utilities Customer Information Systems, Zarko Sumic June 05, 2018.