This inclusion consolidates Open Intelligence as one of the leading global providers, offering a specialized and proven Customer Information System (CIS) for energy, water, gas, and other non-traditional utilities.
Miami, August 2024. As per the report, “Utility companies need modern, event-based customer information systems to meet evolving market demands. Utility CIOs can use this Market Guide for insights into the advantages and functionality of customer information systems.”
This year, Open Intelligence was recognized among the 18 companies worldwide included in the 2024 edition of Gartner’s Market Guide for CIS, with their solution, Smartflex.
Gartner highlighted:
“Utility CIOs now have the option of investing in enhanced CIS platforms, rather than undertaking costly integration projects, allowing utilities to streamline operations and better meet customer needs.” Additionally, Gartner emphasized “Customer information systems (CIS) are transitioning to cloud-based deployments and software as a service (SaaS) models to meet changing utility needs and ensure cyber physical security. Cloud and SaaS platforms can facilitate the exchange of near-real-time, event-driven data to support these new service and revenue models (services-cash capabilities).”
Regarding this, Jesús Andrés Sánchez, Vice President of Marketing at Open, commented:
“We are proud to be recognized in the 2024 Gartner Market Guide for CIS solutions once again. We believe that this recognition reaffirms our commitment to the evolution of our clients, offering them a robust and proven solution designed to support their business objectives. We have been part of the companies included in these reports since 2019, where we have been recognized among the top 10 companies with the most end customers served in the utilities industry.”
Smartflex is designed with native AI functionalities, enabling personalized customer experiences, improving operational efficiency, and responding swiftly to regulatory and market changes.
Currently, Smartflex supports the customer service processes of over 45 million residential and commercial users in the United States and 18 other countries in the Caribbean, and Central and South America. This solution offers its clients a robust and adaptive platform that effectively responds to regulatory challenges and customer expectations in each region.
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