Digital Transformation has driven telecommunication companies to implement technologies which allow them to compete against digital native companies.

Based on their ability to perform several activities automatically, virtual assistants will offer solutions to utility and telecommunications companies to deal with needs such as increasing workers efficiency, innovating in the execution of processes, and reducing customer service costs.

Knowing the benefits and challenges that imply the implementation of this technology as well as the tools that facilitate its use, is vital to maximizing the return on investment.

Social CRM has become an alternative to enrich customer experience and increase companies’ income...

Cloud Computing has positioned itself as a key technology for the efficient use of the technological infrastructure and the reduction of IT costs...