The Texas Public Power Association Annual Meeting took place on July 25-27, 2022, in Austin, TX. Open Intelligence brought in two speakers to discuss how in order to improve their CX, utilities can implement a CIS solution enriched with artificial intelligence and business rule engine components. They demonstrated how conversational tools work with a modern CIS and how utilities can exceed their customers’ expectations.

In the age of digital technologies, companies that go beyond one-way notifications are more valued by their customers. During this year’s CS Week, one of the most important events for North American utilities, Open Intelligence introduced proactive digital interactions, the latest innovation of its solution, Smartflex, aimed to transform utilities’ customer service strategies.

Promoting gender equality within organizations requires more than a declaration of good intentions in March. Open Intelligence works every day in favor of equal opportunities and has managed to increase the participation of women in their organization by 20% in the last two years.