In the hyper-connected world we live in, customers continue to expect more from their service providers. For example, it is no longer impressive for a utility company to reach out to customers to tell them they missed a payment.

As technology has evolved, the world has become more globalized, and people have easy access to all kinds of information. This causes an increase in expectations on how service providers are communicating with their customers.

In the age of digital technologies, companies that go beyond one-way notifications are more valued by their customers. During this year’s CS Week, one of the most important events for North American utilities, Open Intelligence introduced proactive digital interactions, the latest innovation

Best in class utilities software

Best in class utilities software