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INSIGHTS

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The cloud offers utilities an abundance of benefits and opportunities to reduce IT costs and take a step towards innovation.
Market requirements and the accelerated pace of technological advancements have led organizations to incorporate bimodal practices into their processes.
Customer Self-Service (CSS) portals have become critical for utilities’ efforts to deliver an outstanding Customer Experience (CX).
How can AR push customer service to the next level?
How utilities’ self-service portals came to be what they are today?

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