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Transform complexity into simplicity!
Gartner® Market Guide for Utility CIS 2025

Ready to start your AI journey the right way?

The journey toward the adoption of artificial intelligence in utilities takes time and requires a clear, strategic approach to achieve meaningful results.

A route you can use:

By following these key recommendations, utilities can unlock the full potential of AI and drive lasting innovation across their operations.

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Schedule a call with our experts today and discover how artificial intelligence can drive efficiency, customer satisfaction, and strategic growth for your organization.

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The All-in-one Utility CX & Billing Solution

Smartflex is a comprehensive platform for energy, water, gas, and non-traditional utilities, providing integrated solutions for customer information (CIS), self-service (CSS), meter data (MDM), and mobile workforce management (MWM). With native integration and embedded AI, it reduces costs, streamlines operations, and minimizes upgrade efforts. Smartflex accelerates digital transformation, fosters new business models, and enhances customer experience through its rule-based design and predefined workflows.

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Utilities are under pressure from every angle with tighter margins, stricter regulation, and competition, all while customers demand immediate resolution and seamless digital experiences. It’s no surprise that AI has become a strategic priority in almost every boardroom. However, a different reality often emerges: AI stuck in pilots, innovation labs, or isolated chatbots that never integrate into the core of day-to-day operations. Insights are generated, dashboards are built, but billing errors still occur, collections still linger, and field crews still respond to avoidable visits.
The energy sector is undergoing a deep transition, marked by changes that modify how energy is produced, distributed, and consumed. This creates challenges ranging from the decentralization of power grids to demand growth, which is driven by digitalization and artificial intelligence (AI). With this landscape in mind, a utility's adaptability no longer depends only on physical infrastructure but on the platform that supports all its business and customer management processes.
The energy sector is undergoing a period of accelerated evolution, marked by an adjustment in transition priorities and the increasing demand for renewable resources. This dynamic scenario presents both operational challenges and strategic opportunities for the most innovative utility companies. The key to navigating this environment lies in each company's agility, efficiency, and adaptability.