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Gartner® Market Guide for Utility CIS 2025
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Gartner® Market Guide for Utility CIS 2025
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Ready to start your AI journey the right way?

  • Industry articles

The journey toward the adoption of artificial intelligence in utilities takes time and requires a clear, strategic approach to achieve meaningful results.

A route you can use:

By following these key recommendations, utilities can unlock the full potential of AI and drive lasting innovation across their operations.

Is your utility ready to lead with AI—cutting costs and improving CX without a full overhaul?

Ready to explore how AI can transform your utility?

Schedule a call with our experts today and discover how artificial intelligence can drive efficiency, customer satisfaction, and strategic growth for your organization.

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The All-in-one Utility CX & Billing Solution

Smartflex is a comprehensive platform for energy, water, gas, and non-traditional utilities, providing integrated solutions for customer information (CIS), self-service (CSS), meter data (MDM), and mobile workforce management (MWM). With native integration and embedded AI, it reduces costs, streamlines operations, and minimizes upgrade efforts. Smartflex accelerates digital transformation, fosters new business models, and enhances customer experience through its rule-based design and predefined workflows.

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Breaking free from rebranded robust but rigid systems: Choose a Modern and Complete CIS to grow with

Utilities are at a technological crossroads, often burdened by outdated systems and technologies that restrain their ability to adapt to rapidly changing market and customer demands. Traditional CIS providers continue to offer rebranded solutions that complicate integration and inflate costs without addressing core issues. Utilities should focus on finding and understanding how they can benefit from selecting new, innovative CIS vendors that provide modern, integrated solutions to support their evolution and growth.
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Redefining the Future of Utilities: Open Included in Gartner Market Guide for Utility CIS 2025

Around the world, utility companies are undergoing a historic transformation. The need to adapt to increasingly digital customers, comply with stricter regulations, and harness the potential of disruptive technologies is completely redefining the sector.
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Protecting Revenue and Vulnerable Customers Through Assistance Programs

Utility debt creates a dual crisis: financial strain on utilities and growing hardship for customers. Traditional methods are not working. Utilities need smarter, more empathetic strategies to protect their communities while maintaining their revenue. A customer-centric, data-driven approach like Smartflex can transform the collections process into a smarter, more compassionate system that benefits utilities and the communities they serve.
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