Ready to start your AI journey the right way?

Industry articles
June 20, 2025

The journey toward the adoption of artificial intelligence in utilities takes time and requires a clear, strategic approach to achieve meaningful results.

A route you can use:

By following these key recommendations, utilities can unlock the full potential of AI and drive lasting innovation across their operations.

Is your utility ready to lead with AI—cutting costs and improving CX without a full overhaul?

Ready to explore how AI can transform your utility?

Schedule a call with our experts today and discover how artificial intelligence can drive efficiency, customer satisfaction, and strategic growth for your organization.

YOUR BUSINESS, EMPOWERED

The All-in-one Utility CX & Billing Solution

Smartflex is a comprehensive platform for energy, water, gas, and non-traditional utilities, providing integrated solutions for customer information (CIS), self-service (CSS), meter data (MDM), and mobile workforce management (MWM). With native integration and embedded AI, it reduces costs, streamlines operations, and minimizes upgrade efforts. Smartflex accelerates digital transformation, fosters new business models, and enhances customer experience through its rule-based design and predefined workflows.

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Redefining the Future of Utilities: Open Included in Gartner Market Guide for Utility CIS 2025

Around the world, utility companies are undergoing a historic transformation. The need to adapt to increasingly digital customers, comply with stricter regulations, and harness the potential of disruptive technologies is completely redefining the sector.

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Protecting Revenue and Vulnerable Customers Through Assistance Programs

Utility debt creates a dual crisis: financial strain on utilities and growing hardship for customers. Traditional methods are not working. Utilities need smarter, more empathetic strategies to protect their communities while maintaining their revenue. A customer-centric, data-driven approach like Smartflex can transform the collections process into a smarter, more compassionate system that benefits utilities and the communities they serve.

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Smart Collection Strategies for Modern Utilities: Overcoming Challenges with Smartflex and AI

Unpaid utility bills and financial challenges are prompting utility companies to enhance their debt collection processes, as outdated approaches are no longer effective or empathetic. Utilities need automation, AI, and customer segmentation to improve collections. Through smart segmentation, automated plans, and proactive outreach, Smartflex helps utilities recover debt while maintaining customer relationships and reducing reliance on disconnection.