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Ready to start your AI journey the right way?

The journey toward the adoption of artificial intelligence in utilities takes time and requires a clear, strategic approach to achieve meaningful results.

A route you can use:

By following these key recommendations, utilities can unlock the full potential of AI and drive lasting innovation across their operations.

Ready to explore how AI can transform your utility?

Schedule a call with our experts today and discover how artificial intelligence can drive efficiency, customer satisfaction, and strategic growth for your organization.

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The All-in-one Utility CX & Billing Solution

Smartflex is a comprehensive platform for energy, water, gas, and non-traditional utilities, providing integrated solutions for customer information (CIS), self-service (CSS), meter data (MDM), and mobile workforce management (MWM). With native integration and embedded AI, it reduces costs, streamlines operations, and minimizes upgrade efforts. Smartflex accelerates digital transformation, fosters new business models, and enhances customer experience through its rule-based design and predefined workflows.

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Utilities face a critical moment in CX evolution: transitioning from reactive service models to proactive, personalized experiences. Smartflex's integrated CX capabilities enable utilities to deliver consistent and anticipatory service across all customer interactions, significantly boosting satisfaction and operational efficiency.
Utilities face mounting pressure: customers expect seamless digital engagement, but legacy systems and organizational inertia hinder progress. As customer digital expectations continue to rise, utilities must confront the root causes behind stagnant satisfaction scores and digital underperformance.
Artificial intelligence (AI) offers utilities a powerful way to innovate and enhance customer value. However, operating within strict regulatory environments requires balancing immediate AI benefits with system stability. The dual innovation strategy addresses this challenge by enabling utilities to quickly implement targeted AI solutions for operational gains, while gradually modernizing legacy systems.