CSWEEK.png
Transform complexity into simplicity!
Smartflex's Continuous Updates Benefits

Sempra International has completed its technological renovation in Chile with Smartflex

Chilquinta Energía S.A. successfully implemented their new customer care and field service solution: Smartflex, and is using Smartflex to manage all of its subsidiaries in its Valparaiso, Maule, and Biobio regions.

Closing this year’s first trimester, Chilquinta Energía S.A., a daughter company of the Sempra International Group, successfully implemented their new customer care and field service solution: Smartflex. Chilquinta will now be able to seamlessly manage their customer care, sales, readings, billing, payment management, and collections from one integrated system. Using this solution, Chilquinta is confident it will strengthen its position as the market leader, having the ability to get closer to customers and execute processes more quickly. Chilquinta is using Smartflex to manage all of its subsidiaries in its Valparaiso, Maule, and Biobio regions.

Chilquinta will be able to manage their work orders in the field in real-time using mobile devices, which will improve field productivity. Work units will be able to schedule activities, plan routes, take readings, and communicate with dispatch on the fly. Managers are equipped with dashboards to measure the progress of field activities and the fulfillment of performance indicators.

Chilquinta Energía S.A. in Valparaiso was the last subsidiary in the group to finalize the implementation process, which was done directly with the Open Intelligence team. The project started in March 2015 with the implementation in Casa Blanca, followed by Litoral, Luz Linares, and Luz Parral. However, the objective was met when Chilquinta in Valparaiso, the substantially largest of the five companies, was successfully up and running. In total, these companies are providing services to over 720,000 subscribers.

Today, all of Sempra International’s subsidiaries in Chile are running their commercial and operation processes through Smartflex’s single, integrated solution. Now, they can begin to see the benefits of their new system and are able to provide even better service to their customers.

Share:

The All-in-one Utility CX & Billing Solution

Smartflex is a comprehensive platform for energy, water, gas, and non-traditional utilities, providing integrated solutions for customer information (CIS), self-service (CSS), meter data (MDM), and mobile workforce management (MWM). With native integration and embedded AI, it reduces costs, streamlines operations, and minimizes upgrade efforts. Smartflex accelerates digital transformation, fosters new business models, and enhances customer experience through its rule-based design and predefined workflows.

Related posts

The need to involve citizens in the care and efficient management of water resources, the growing demand for digital services, and the ongoing adaptation to regulatory changes—aimed at improving responsiveness to the challenges posed by the climate crisis—are reshaping the water business in Spain. Companies that do not accelerate their digital transformation risk losing efficiency, competitiveness, and responsiveness.
Open Intelligence, renowned for its technological and software solutions in the utility industry, is pleased to announce its rebranding to Open Intelligence. This strategic change reflects the company's commitment to continue leading technological innovation with a focus on smart solutions driven by the latest advances in artificial intelligence and cutting-edge technology.
Gartner, a leader in IT research and consulting, annually provides a comprehensive analysis of technology markets and CIS software providers in its Market Guide for Utility Customer Information Systems. This report offers valuable analysis and recommendations to help utility companies find high-performance CIS providers, evaluating the value proposition, features, and growth of each provider.