Open Enhances Product Offerings with New Vital Signs Service

At Open, we are always thinking of new ways to add value to your business. Today, we are proud to present Vital Signs, a cloud-based service designed to help you get the most out of our award-winning Smartflex solution. With real-time monitoring, meaningful performance indicators, and automatic alerts, our service gives you the support you need to keep your business running smoothly.

Managing a utility or telecommunications company is no small feat; the number of billing, customer service, and field operations which are carried out every day is truly amazing. On top of all this, companies must constantly be moving forward with new ideas and offers for their customers. Smartflex is the vehicle that helps you get from where you are, to where you want to go; but unlike a car, you never need to pull over and pop the hood. With Vital Signs, you can check the oil from the comfort of the driver´s seat, prevent problems before they occur, and make sure your engine is running smoothly without having to take your eyes off the road.

Vital Signs tracks key processes from start to finish with graphical representations clearly showing the time taken for each step and indicating any processes which might be holding up throughout. Whether it be a digital operation or a manual process, we will tell you if it is taking too long and give you the information you need to fix the problem.

On top of the gains to efficiency, a strategy of careful system monitoring can greatly reduce the chance of system downtime, which is estimated to cost an average of $100,000 per hour.⁽¹⁾ With Vital Signs, you have the power to be proactive instead of reactive when it comes to continuity of service; diagnosing and fixing issues before they occur to ensure everything keeps going as planned.

Normally, setting up such a process would require significant upgrades to your IT infrastructure; however, with Vital Signs, you don’t need to worry about a thing. Thanks to our innovative cloud-based deployment model, you can securely access the information you need in real-time while letting us take care of everything else on our private cloud server.

Vital Signs gives you enhanced decision making and control while minimizing system downtime and ensuring that end users are getting the best possible Smartflex experience. With a broad range of performance indicators to choose from, you can make informed business decisions and continually streamline key processes to assure a robust and efficient operation.