Solution

A modern cloud CIS solution with a flexible and holistic approach

Open Smartflex supports utility customer operations to meet emerging business requirements and challenging customer expectations. We empower utilities in their digital transformation processes and offer them, the best customer experience for their end customers.

SLIDE GENERAL

Open Smartflex is a best–in–class holistic solution with a CIS at its core that has been expanded in three dimensions: Meter Data Management(MDM), Digital Customer Experience(DCX), and Mobile Workforce Management(MWM) which are the key capabilities to ensure the success of any utility business.

OPEN SMARTFLEX HOLISTIC CIS

MDM

The solution allows utilities to collect and manage large volumes of interval and scalar meter data (consumption, events, and usage aggregation) through a gateway with head-end systems. In addition, Open Smartflex ensures the accuracy of the data through validation, estimation, and edition processes.

Open Smartflex’s MDM boosts features required for Advanced Metering Infrastructure (AMI) deployment

CIS

The solution supports the management of commercial processes, including sales, customer service, rate setups, program configuration, billing, administrative order management, payments, and collections.

Open Smartflex’s CIS enhances customer experience through a holistic approach that goes beyond traditional meter-to-cash processes

DCX

The solution includes a customer engagement center that consolidates information, transactions, processes, and options to manage several aspects of the relationship with the service provider. This layer includes a customer self-service portal, online sales, and a set of web-services that utility/telecom companies can use to create digital ecosystems.

The DCX layer strengthens end-to-end journeys to meet customer expectations across digital interactions

MWM

The solution’s features include demand and work planning support, mobile work orders, field crew required asset management, and third-party operation support. Through these functionalities, the solution manages main field processes to optimize resources and complete different requests made by customers. 

Open Smartflex’s MWM magnifies customer experience through field order management

PLATFORM

Open Smartflex relies on a platform that works as the foundation to perform system processes homogeneously. This platform offers a kit of powerful core and advanced tools designed to create new applications, business rules, workflow processes and offers specialized integration services that optimize communications with external systems according to specific business needs.

Open Smartflex’s platform allows system administration and expands capabilities across the entire solution

Open Smartflex’s MDM boosts features required for Advanced Metering Infrastructure (AMI) deployment.

The solution allows utilities to collect and manage large volumes of interval and scalar meter data (consumption, events, and usage aggregation) through a gateway with head-end systems. In addition, Open Smartflex ensures the accuracy of the data through validation, estimation, and edition processes.



READ MORE

Open Smartflex’s MWM magnifies customer experience through field order management.

The solution’s features include demand and work planning support, mobile work orders, field crew required asset management, and third-party operation support. Through these functionalities, the solution manages main field processes to optimize resources and complete different requests made by customers.



READ MORE

Open Smartflex’s MDM boosts features required for Advanced Metering Infrastructure (AMI) deployment.

The solution allows utilities to collect and manage large volumes of interval and scalar meter data (consumption, events, and usage aggregation) through a gateway with head-end systems. In addition, Open Smartflex ensures the accuracy of the data through validation, estimation, and edition processes.



READ MORE

Open Smartflex’s CIS enhances customer experience through a holistic approach that goes beyond traditional meter-to-cash processes.

The solution supports the management of commercial processes, including sales, customer service, rate setups, program configuration, billing, administrative order management, payments, and collections.



READ MORE

Open Smartflex’s platform allows system administration and expands capabilities across the entire solution.

Open Smartflex relies on a platform that works as the foundation to perform system processes homogeneously. This platform offers a kit of powerful core and advanced tools designed to create new applications, business rules, workflow processes and offers specialized integration services that optimize communications with external systems according to specific business needs.



READ MORE

The DCX layer strengthens end-to-end journeys to meet customer expectations across digital interactions.

The solution includes a customer engagement center that consolidates information, transactions, processes, and options to manage several aspects of the relationship with the service provider. This layer includes a customer self-service portal, online sales, and a set of web-services that utility/telecom companies can use to create digital ecosystems.

READ MORE

Open Smartflex’s MWM magnifies customer experience through field order management.

The solution’s features include demand and work planning support, mobile work orders, field crew required asset management, and third-party operation support. Through these functionalities, the solution manages main field processes to optimize resources and complete different requests made by customers.



READ MORE

Open Smartflex’s MDM boosts features required for Advanced Metering Infrastructure (AMI) deployment.

The solution allows utilities to collect and manage large volumes of interval and scalar meter data (consumption, events, and usage aggregation) through a gateway with head-end systems. In addition, Open Smartflex ensures the accuracy of the data through validation, estimation, and edition processes.



READ MORE

Open Smartflex’s CIS enhances customer experience through a holistic approach that goes beyond traditional meter-to-cash processes.

The solution supports the management of commercial processes, including sales, customer service, rate setups, program configuration, billing, administrative order management, payments, and collections.



READ MORE

Open Smartflex’s platform allows system administration and expands capabilities across the entire solution.

Open Smartflex relies on a platform that works as the foundation to perform system processes homogeneously. This platform offers a kit of powerful core and advanced tools designed to create new applications, business rules, workflow processes and offers specialized integration services that optimize communications with external systems according to specific business needs.

YOUR IDEAL ALLY

Your ideal ally

UTILITY FOCUSED COMPANY

UTILITY FOCUSED COMPANY

As the direct manufacturers of our technology solution, we specialize solely on the utility industry and offer a level of agility and customer-focused innovation that modern utilities are looking for

COMMITMENT

COMMITMENT

We are directly responsible for the product implementation, allowing us to align our strategic development plans to your vision and to establish high-level relationships, with creativity, tenacity, and closeness, ensuring that it is part of the future of the solution design

HOLISTIC CIS SOLUTION

HOLISTIC CIS SOLUTION

Reduce TCO and eliminate complex system integrations by implementing an end-to-end CIS/CSS/ MDM/MWM* solution

FLEXIBLE TECHNOLOGY

FLEXIBLE TECHNOLOGY

Respond quickly to changes in regulations and rapidly implement new programs to address ever-changing market challenges

ADVANCED AUTOMATION

ADVANCED AUTOMATION

Streamline your business processes with smart workflows to increase operational efficiency

CONTINUOUS EVOLUTION

CONTINUOUS EVOLUTION

Take advantage of continuous, pain-free updates that help you evolve your operation according to your customers’ interests without any disruptions

USER & CUSTOMER EXPERIENCE

USER & CUSTOMER EXPERIENCE

Improve customer experiences by providing multiple digital engagement channels, reliable services, and Artificial Intelligence driven interactions

MODERN ARCHITECTURE

MODERN ARCHITECTURE

Designed for the cloud, you will always have the latest version of our solution regardless of the deployment strategy (SaaS, PaaS, On Premise)

FUTURE - PROOF

FUTURE - PROOF

Stay ahead of future industry challenges trends and customer expectations with Open Smartflex’s powerful engine that supports the most complex pricing scenarios and enables delivery of new products and business models

Take a look at our innovative solution

Overcoming the challenges of the future, today.

Discover the success of our
customers with Open Smartflex

New revenue sources

See how Efigas was able to unify their commercial and operational management in a single system and incorporated a new business line which increased their sources of income by 17%.


Digital Transformation

Discover how INAPA improved its operational and commercial processes above expectations and currently carries out its operation digitally.


Simplifying Operations

Find out how CablevisiĂłn saw reduced customer service times by 10%, optimized field service planning by 40%, and increased sales efficiency by over 48%.


Scale up with speed

Learn how Coopelesca updated its technological platform to support the next industrial and commercial growth, providing electricity, cable TV and internet services in Costa Rica.


Faster time to market

Discover how Claro experienced fast growth in Central America, standardizing their business and operational processes dealing with telephony, cable TV, internet, and satellite TV.


Operational Efficiency

Learn how Chilquinta, a corporate group with five utility companies, improved field service which led to a 72% reduction in average service installation time in just 8 months.


Flexibility and Autonomy

Find out how Veolia achieved regulatory compliance while also reducing service installation time by 42%. In just 5 years, Veolia expanded its use of Open Smartflex to cover 11 different operations.


Service Reconnection Optimization

Discover how Energuate achieved an 80% reduction in work order assignment time and decreased work order execution time by 96%.


Broadband for utilities

Read about how Coopelesca manages power, broadband, and TV with one solution, allowing enhanced integration between business lines and lower operating costs.

Our numbers speak for themselves

100 %
PER YEAR

Companies using Open Smartflex can increase the number of customers that acquire new energy products up to 200% per year.

$ 0 K
USD

A client’s savings per year achieved with Open Smartflex, by preventing +20,000 redundant orders

0 %
REDUCTION IN CLAIMS

Reduction enabled by Open Smartflex in claims related to billing adjustments and errors.

0 %
MORE INCOME

By leveraging from Open Smartflex’s capabilities, a utility company has been able to increase their total revenue by up to 10%.

Open Smartflex recognized as a leader by Gartner in the Market Guide for Utility Customer Systems

Let's connect

Create new products and services to deliver the best CX your utility customers deserve, on stable grounds that do not require bridges or hubs.

Create new products and services to deliver the best CX your utility customers deserve, on stable grounds that do not require bridges or hubs.


    My name is and I want to create and deliver new products and services to deliver the best CX my utility customers deserve on stable grounds that do not require bridges or hubs. Send me more Holistic CIS information at