Comprehensive, holistic and extensible solutions are required to address utilities’ integration challenges head-on.

Click over these modules to learn more about the immediate answers Open Smartflex’s Holistic CIS provides.

CSS/CRM

MWM

Open Smartflex’s highlights

Holistic

Reduce TCO through the reduction in the number of system integrations with an end-to-end CIS/CRM/MDM/MWM solution.

Customer Experience-Driven

Delight customers with multiple digital engagement channels and Artificial Intelligence-driven interactions.

Extensible

Extend the system’s features without costly third-party customizations.

Flexible

Take the complexity out of business processes and easily implement new initiatives aligned with your digital transformation journey.

Agile

Continuously innovate to address market challenges and gain a competitive edge over the competition.

Evolving

Take advantage of new technologies that support digital transformation: cloud, mobility, analytics, and bimodal development, among others.

Efficient

Boost employee efficiency and build effective and smarter work processes.

Customer-centric

360-degree customer view without the extra effort of consolidating and synchronizing information.

Future-proof

Stay ahead of industry trends with a powerful billing engine that supports the most complex pricing scenarios and enables delivery of new energy products and business models.

HOW DOES IT WORK?

ADMINISTRATIVE JOBS

Internal orders

ADVANCED BILLING

Billing analysis

Bill review

Document numbering

Generation of charges

Generation of bills

Billing control

Billing adjustments

Distribution of common area charges

Joint billing and third party charges

Bill printing

Integration with electronic biller

On-site billing

Billing simulation

Budget billing

Charges and events management for telecommunications

Waste billing

COMPLEX RATES

Rates

Time-based rates

CREDITS & COLLECTIONS

Collection management

Payment arrangement and debt negotiation

Write-off

Bankruptcy

Payment agreements

Lienable management

METERING

Readings

Usage generation and analysis

Meters

Non-metered usages

Non-technical losses

PAYMENTS

Cashiering

Payments in batch

Credit balance and deposits

Bounced payment management

Donations and pledges

Account groups

SALES AND CUSTOMER SERVICE

Impediments

Customer information

Mass market sales and post-sales

Telecommunications mass market sales

Case management

Landlord agreements

Builders and developers

Rebates

ADVANCED SALES AND CUSTOMER SERVICE

Quotations

Credit scoring

CUSTOMER ENGAGEMENT CENTER

User profile

Account overview

Usage management

Bill management

Payment management

Services self-management

Online requests

Online budget billing

Online payment agreements

Online donations and pledges

Online rebates

Online billing simulation

Landlord self-management

Self-service portal management

Multichannel communications

MULTIDIMENSIONAL SEGMENTATION

Market segmentation

ASSET OPERATIONS

Security seal control

Device and materials

Cost lists

Price lists

Work unit inventory

Preventive maintenance for devices

Telecommunication devices

Backflows

DEMAND & WORK PLANNING

Planning and dispatch

Scheduling

Workforce

Zones and sectors

Routes and itineraries

MOBILE WORK ORDERS

Work orders

Inspection work orders

Itinerary work orders

THIRD-PARTY OPERATIONS

Contracts and contractors

NETWORK INVENTORY

Network inventory

Network number inventory

IP addresses

EVENTS

Device events

INTERVAL METERING

Time slots

Telemetered usage

SMART GRID GATEWAY

Commands for advanced metering

Mass meter data processing

USAGE AGGREGATIONS

Virtual metering

VEE

VEE Engine

ADMINISTRATIVE JOBS ANALYTICS

Dashboards and metrics of internal orders

ADVANCED BILLING ANALYTICS

Dashboards and metrics of billing simulation

ANALYTICS FRAMEWORK

Dashboards

DEMAND & WORK PLANNING ANALYTICS

Dashboards and metrics of workforce

FINANCIALS ANALYTICS

Dashboards and metrics of accounts receivable information

MOBILE WORK ORDERS ANALYTICS

Dashboards and metrics of accounts receivable information

PAYMENTS ANALYTICS

Dashboards and metrics of payments in batch

SALES & CUSTOMER SERVICE ANALYTICS

Dashboards and metrics of mass market sales and post-sales

UTILITIES

TELECOM

UTILITIES

Solving the challenges of the future, today

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TELECOM

Offering Telecommunication companies the best solution through a comprehensive service orchestration based on flexible workflows and multiple platform integration

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OPEN SMARTFLEX PLATFORM

As part of the Holistic Solution, Open Smartflex deploys a set of tools to manage the system configuration, business logic, and security set-up and security, to support effective system operations by tailoring processes to support companies’ unique requirements. Within its toolkit, Open Smartflex includes different features including a powerful rules engine that provides the ability to implement new functionalities without having to write programming code, using document templates, file management, notifications and alerts, data pruning, knowledge guides, and a chat function among a robust set of other tools streamline system operation.