Comprehensive, holistic and extensible solutions are required to address utilities’ integration challenges head-on.

Click over these modules to learn more about the immediate answers Open Smartflex’s Holistic CIS provides.

CSS/CRM

MWM

Open Smartflex’s highlights

Holistic

Reduce TCO through the reduction in the number of system integrations with an end-to-end CIS/CRM/MDM/MWM solution.

Customer Experience-Driven

Delight customers with multiple digital engagement channels and Artificial Intelligence-driven interactions.

Extensible

Extend the system’s features without costly third-party customizations.

Flexible

Take the complexity out of business processes and easily implement new initiatives aligned with your digital transformation journey.

Agile

Continuously innovate to address market challenges and gain a competitive edge over the competition.

Evolving

Take advantage of new technologies that support digital transformation: cloud, mobility, analytics, and bimodal development, among others.

Efficient

Boost employee efficiency and build effective and smarter work processes.

Customer-centric

360-degree customer view without the extra effort of consolidating and synchronizing information.

Future-proof

Stay ahead of industry trends with a powerful billing engine that supports the most complex pricing scenarios and enables delivery of new energy products and business models.

UTILITIES

TELECOM

UTILITIES

Solving the challenges of the future, today

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TELECOM

Offering Telecommunication companies the best solution through a comprehensive service orchestration based on flexible workflows and multiple platform integration

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OPEN SMARTFLEX PLATFORM

As part of the Holistic Solution, Open Smartflex deploys a set of tools to manage the system configuration, business logic, and security set-up and security, to support effective system operations by tailoring processes to support companies’ unique requirements. Within its toolkit, Open Smartflex includes different features including a powerful rules engine that provides the ability to implement new functionalities without having to write programming code, using document templates, file management, notifications and alerts, data pruning, knowledge guides, and a chat function among a robust set of other tools streamline system operation.