A modern cloud CIS solution with a flexible and holistic approach
Open Smartflex supports utility customer operations to meet emerging business requirements and challenging customer expectations. We empower utilities in their digital transformation processes and offer them, the best customer experience for their end customers.
Open Smartflex is a best–in–class holistic solution with a CIS at its core that has been expanded in three dimensions: Meter Data Management(MDM), Digital Customer Experience(DCX), and Mobile Workforce Management(MWM) which are the key capabilities to ensure the success of any utility business.
OPEN SMARTFLEX HOLISTIC CIS
The solution allows utilities to collect and manage large volumes of interval and scalar meter data (consumption, events, and usage aggregation) through a gateway with head-end systems. In addition, Open Smartflex ensures the accuracy of the data through validation, estimation, and edition processes.
Open Smartflex’s MDM boosts features required for Advanced Metering Infrastructure (AMI) deployment
The solution supports the management of commercial processes, including sales, customer service, rate setups, program configuration, billing, administrative order management, payments, and collections.
Open Smartflex’s CIS enhances customer experience through a holistic approach that goes beyond traditional meter-to-cash processes
The solution includes a customer engagement center that consolidates information, transactions, processes, and options to manage several aspects of the relationship with the service provider. This layer includes a customer self-service portal, online sales, and a set of web-services that utility/telecom companies can use to create digital ecosystems.
The DCX layer strengthens end-to-end journeys to meet customer expectations across digital interactions
The solution’s features include demand and work planning support, mobile work orders, field crew required asset management, and third-party operation support. Through these functionalities, the solution manages main field processes to optimize resources and complete different requests made by customers.Â
Open Smartflex’s MWM magnifies customer experience through field order management
Open Smartflex relies on a platform that works as the foundation to perform system processes homogeneously. This platform offers a kit of powerful core and advanced tools designed to create new applications, business rules, workflow processes and offers specialized integration services that optimize communications with external systems according to specific business needs.
Open Smartflex’s platform allows system administration and expands capabilities across the entire solution
Open Smartflex’s MDM boosts features required for Advanced Metering Infrastructure (AMI) deployment.
The solution allows utilities to collect and manage large volumes of interval and scalar meter data (consumption, events, and usage aggregation) through a gateway with head-end systems. In addition, Open Smartflex ensures the accuracy of the data through validation, estimation, and edition processes.
Open Smartflex’s MWM magnifies customer experience through field order management.
The solution’s features include demand and work planning support, mobile work orders, field crew required asset management, and third-party operation support. Through these functionalities, the solution manages main field processes to optimize resources and complete different requests made by customers.
Open Smartflex’s MDM boosts features required for Advanced Metering Infrastructure (AMI) deployment.
The solution allows utilities to collect and manage large volumes of interval and scalar meter data (consumption, events, and usage aggregation) through a gateway with head-end systems. In addition, Open Smartflex ensures the accuracy of the data through validation, estimation, and edition processes.
Open Smartflex’s CIS enhances customer experience through a holistic approach that goes beyond traditional meter-to-cash processes.
The solution supports the management of commercial processes, including sales, customer service, rate setups, program configuration, billing, administrative order management, payments, and collections.
Open Smartflex’s platform allows system administration and expands capabilities across the entire solution.
Open Smartflex relies on a platform that works as the foundation to perform system processes homogeneously. This platform offers a kit of powerful core and advanced tools designed to create new applications, business rules, workflow processes and offers specialized integration services that optimize communications with external systems according to specific business needs.
The DCX layer strengthens end-to-end journeys to meet customer expectations across digital interactions.
The solution includes a customer engagement center that consolidates information, transactions, processes, and options to manage several aspects of the relationship with the service provider. This layer includes a customer self-service portal, online sales, and a set of web-services that utility/telecom companies can use to create digital ecosystems.
Open Smartflex’s MWM magnifies customer experience through field order management.
The solution’s features include demand and work planning support, mobile work orders, field crew required asset management, and third-party operation support. Through these functionalities, the solution manages main field processes to optimize resources and complete different requests made by customers.
Open Smartflex’s MDM boosts features required for Advanced Metering Infrastructure (AMI) deployment.
The solution allows utilities to collect and manage large volumes of interval and scalar meter data (consumption, events, and usage aggregation) through a gateway with head-end systems. In addition, Open Smartflex ensures the accuracy of the data through validation, estimation, and edition processes.
Open Smartflex’s CIS enhances customer experience through a holistic approach that goes beyond traditional meter-to-cash processes.
The solution supports the management of commercial processes, including sales, customer service, rate setups, program configuration, billing, administrative order management, payments, and collections.
Open Smartflex’s platform allows system administration and expands capabilities across the entire solution.
Open Smartflex relies on a platform that works as the foundation to perform system processes homogeneously. This platform offers a kit of powerful core and advanced tools designed to create new applications, business rules, workflow processes and offers specialized integration services that optimize communications with external systems according to specific business needs.
YOUR IDEAL ALLY
Your ideal ally
UTILITY FOCUSED COMPANY
UTILITY FOCUSED COMPANY
COMMITMENT
COMMITMENT
HOLISTIC CIS SOLUTION
HOLISTIC CIS SOLUTION
FLEXIBLE TECHNOLOGY
FLEXIBLE TECHNOLOGY
ADVANCED AUTOMATION
ADVANCED AUTOMATION
CONTINUOUS EVOLUTION
CONTINUOUS EVOLUTION
USER & CUSTOMER EXPERIENCE
USER & CUSTOMER EXPERIENCE
MODERN ARCHITECTURE
MODERN ARCHITECTURE
FUTURE - PROOF
FUTURE - PROOF
Discover the success of ourcustomers with Open Smartflex
New revenue sources
See how Efigas was able to unify their commercial and operational management in a single system and incorporated a new business line which increased their sources of income by 17%.
Digital Transformation
Discover how INAPA improved its operational and commercial processes above expectations and currently carries out its operation digitally.
Simplifying Operations
Find out how CablevisiĂłn saw reduced customer service times by 10%, optimized field service planning by 40%, and increased sales efficiency by over 48%.
Scale up with speed
Learn how Coopelesca updated its technological platform to support the next industrial and commercial growth, providing electricity, cable TV and internet services in Costa Rica.
Faster time to market
Discover how Claro experienced fast growth in Central America, standardizing their business and operational processes dealing with telephony, cable TV, internet, and satellite TV.
Operational Efficiency
Learn how Chilquinta, a corporate group with five utility companies, improved field service which led to a 72% reduction in average service installation time in just 8 months.
Flexibility and Autonomy
Find out how Veolia achieved regulatory compliance while also reducing service installation time by 42%. In just 5 years, Veolia expanded its use of Open Smartflex to cover 11 different operations.
Service Reconnection Optimization
Discover how Energuate achieved an 80% reduction in work order assignment time and decreased work order execution time by 96%.Broadband for utilities
Read about how Coopelesca manages power, broadband, and TV with one solution, allowing enhanced integration between business lines and lower operating costs. Our numbers speak for themselves
Companies using Open Smartflex can increase the number of customers that acquire new energy products up to 200% per year.
A client’s savings per year achieved with Open Smartflex, by preventing +20,000 redundant orders
Reduction enabled by Open Smartflex in claims related to billing adjustments and errors.
By leveraging from Open Smartflex’s capabilities, a utility company has been able to increase their total revenue by up to 10%.
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