HOW DOES IT WORK?
OPEN SMARTFLEX PLATFORM
Included as a part of the holistic solution, Open Smartflex relies on a platform that works as the foundation to perform system processes homogeneously. This platform has been equipped with a kit of powerful and advanced tools designed that extends across the entire system to:
- Manage system users and control information access efficiently.
- Define business logic through a powerful rule engine that provides the ability to implement new functionalities without requiring software coding.
- Create a wide set of structures and templates to generate bills and invoices.
- Configure notifications and alerts to be sent automatically as the result of various application processes.
- Track and control users’ activities throughout the system in detail.
- Perform processes for data pruning and system management and monitoring in a simple and agile manner.
- Improve productivity through knowledge guides aimed to help the staff carry out tasks easily.
- Sustain uninterrupted communications through a chat engine.
- Extend the solution’s scope with flexibility to adapt different company processes that meet particular business needs.
Furthermore, the platform encompasses cross-enterprise processes aimed to support utilities’ daily operations, allowing companies to:
- Model several products and services with autonomy and define the structure of the commercial offer for each line of business.
- Handle customers’ requests using workflows to manage their status throughout the activities performed in the system.
- Enhance commercial and operational processes with georeferenced information to support strategic decision-making and improve tasks, particularly those related to field service activities.
- Generate and post accounting movements derived from different business processes in an organized and aggregated manner.