Open Smartflex Holistic CIS

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SLIDE GENERAL

Comprehensive, holistic and extensible solutions are required to address utilities’ integration challenges head-on. Click over these modules to learn more about the immediate answers Open Smartflex’s Holistic CIS provides.

OPEN SMARTFLEX HOLISTIC CIS

Digital Customer Experience
Mobile Workforce Management
Meter Data Management
Customer Information System
Platform

OPEN SMARTFLEX HIGHLIGHTS

Reduce the total cost of ownership (TCO), by lowering the number of integrations between systems, with an end-to-end software CIS/CRM/MDM/MWM

Take the complexity out of business processes and easily implement new initiatives aligned with your digital transformation journey

Boost employee efficiency and build effective and smarter work processes

Strenghten the commercial relation with your clients through multiple digital channels and interactions based in artificial intelligence

Continuously innovate to address market challenges and gain a competitive edge over the competition

360-degree customer view without the extra effort of consolidating and synchronizing information

Extend the system’s features without costly third-party customizations

Take advantage of new technologies that support digital transformation: cloud, mobility, analytics, and bimodal development, among others

Stay ahead of industry trends with a powerful billing engine that supports the most complex pricing scenarios and enables delivery of new energy products and business models

OPEN SMARTFLEX V.8

Overcoming the challenges of the future, today.
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OPEN SMARTFLEX PLATFORM

Included as a part of the holistic solution, Open Smartflex relies on a platform that works as the foundation to perform system processes homogeneously. This platform has been equipped with a kit of powerful and advanced tools designed that extends across the entire system to:

  • Manage system users and control information access efficiently.
  • Define business logic through a powerful rule engine that provides the ability to implement new functionalities without requiring software coding.
  • Create a wide set of structures and templates to generate bills and invoices.
  • Configure notifications and alerts to be sent automatically as the result of various application processes.
  • Track and control users’ activities throughout the system in detail.
  • Perform processes for data pruning and system management and monitoring in a simple and agile manner.
  • Improve productivity through knowledge guides aimed to help the staff carry out tasks easily.
  • Sustain uninterrupted communications through a chat engine.
  • Extend the solution’s scope with flexibility to adapt different company processes that meet particular business needs.

Furthermore, the platform encompasses cross-enterprise processes aimed to support utilities’ daily operations, allowing companies to:

  • Model several products and services with autonomy and define the structure of the commercial offer for each line of business.
  • Handle customers’ requests using workflows to manage their status throughout the activities performed in the system.
  • Enhance commercial and operational processes with georeferenced information to support strategic decision-making and improve tasks, particularly those related to field service activities.
  • Generate and post accounting movements derived from different business processes in an organized and aggregated manner.

TOOL BOX

BUSINESS PROCESS MANAGEMENT

FINANCIALS

PRODUCT AND SERVICE CATALOG

GEOSPATIAL DATA

INTEGRATIONS

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    My name is and I want to create and deliver new products and services to deliver the best CX my utility customers deserve on stable grounds that do not require bridges or hubs. Send me more Holistic CIS information at