Investor owned utilities

Empowering your business
for growth

In the age of same-day deliveries, when people can buy groceries with their phones and cars drive themselves, market leaders like Apple, Uber, and Amazon have redefined customer expectations.
These companies have raised the bar by anticipating needs and giving customers a sense of power and autonomy. Now that they know what 21st-century service feels like, consumers expect it from all their service providers, including utilities.

We are ready to empower you
to achieve your business goals

Lower cost to serve

Lower cost to serve

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam consectetur massa nec ligula venenatis mollis. Mauris ac purus varius, auctor sem in, scelerisque velit. Praesent sit amet nisi sit amet metus tempus mattis sed vel orci.

Expand in new markets

Expand in new markets

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam consectetur massa nec ligula venenatis mollis. Mauris ac purus varius, auctor sem in, scelerisque velit. Praesent sit amet nisi sit amet metus tempus mattis sed vel orci.

Revenue growth by developing new programs

Revenue growth by developing new programs

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam consectetur massa nec ligula venenatis mollis. Mauris ac purus varius, auctor sem in, scelerisque velit. Praesent sit amet nisi sit amet metus tempus mattis sed vel orci.

Provide world class customer experience

Provide world class customer experience

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam consectetur massa nec ligula venenatis mollis. Mauris ac purus varius, auctor sem in, scelerisque velit. Praesent sit amet nisi sit amet metus tempus mattis sed vel orci.

Increase efficiency

Increase efficiency

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam consectetur massa nec ligula venenatis mollis. Mauris ac purus varius, auctor sem in, scelerisque velit. Praesent sit amet nisi sit amet metus tempus mattis sed vel orci.

Comply with regulations

Comply with regulations

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam consectetur massa nec ligula venenatis mollis. Mauris ac purus varius, auctor sem in, scelerisque velit. Praesent sit amet nisi sit amet metus tempus mattis sed vel orci.

To meet evolving customer demands, many modern utilities will invest heavily in cutting-edge customer engagement platforms, only to find their new solutions limited by their existing architecture.

Utility executives are often surprised and frustrated by the difficulty of integrating these platforms with their legacy solutions for customer care, billing, metering, and work force.
These long, expensive integration projects result in Frankenstein’s monsters of sorts – a patchwork of solutions held together by an error-prone integration layer.

Traditional customer care, billing, metering, and workforce solutions are:

Based on obsolete architectures that are not designed for the cloud

Limited in functionality and flexibility to address new market challenges
Rigid, heterogeneous, and difficult to integrate
Antiquated and fail to provide adequate user and customer experiences

Open Smartflex V8
More than the sum of its parts

At Open, we recognize the need for a better approach – that’s why we created Open Smartflex. More than just the sum of its parts, Open Smartflex works like an orchestra, coordinating its various homogeneous components to usher in a harmony of form and
function. Contrast this with the cacophony created by an ad-hoc integration of different legacy-style systems, and the advantages are obvious: clean, consistent experiences, continuous updates, and constant intercommunication between homogenous layers. Open Smartflex leaves legacy systems in the dust.

Our solution is part of the next generation of business tools, seamlessly integrating with tomorrow’s customer engagement platforms and providing an interface that feels natural to the modern user. Our native cloud-based infrastructure keeps us lightweight and powerful, while our simple business rules allow for nearly limitless configuration options. Your business will run smoothly and consistently thanks to our smart workflow tools, which take the thinking out of repeat-operations and allow you to codify best-practices while delighting your customers.

Let our strength be your strength. Together with Open, modern utilities can wow customers by providing them a uniquely painless experience that can only come from a core platform flexible enough to support (and evolve with) their core billing, customer care, and metering work processes, without sacrificing
ease of use.

The right ally to enhance the
way you serve community

Create new products and services to deliver the best CX your utility customers deserve, on stable grounds that do not require bridges or hubs.


    My name is and I want to create and deliver new products and services to deliver the best CX my utility customers deserve on stable grounds that do not require bridges or hubs. Send me more Holistic CIS information at