Solution for Municipalities
Empowering your business to better serve your community
In the age of big and faceless corporations, companies and communities struggle to forge close alliances that build trust and socio-economic growth. Utilities are no different; they need to strike a balance between people’s needs and business sustainability. In fact, they are looking for another way to operate and work closely with their customers, develop their communities, and provide better experiences.
We are ready to empower you to achieve your business goals
Lower cost to serve
Expand according to public
Leverage technology to enhance community services
Provide proactive customer experiences
Increase reliability and efficiency
Timely regulatory compliance
To meet evolving community expectations and customer demands, public utilities need holistic, out-of-the-box solutions that can provide world-class customer care and billing capabilities at an affordable cost. A holistic approach streamlines the utility’s systems IT architecture as well as
integrates and optimizes business processes.
Due to the increasing difficulty of attracting and retaining skilled IT professionals, it is also critical for public utilities to work with a partner that can provide modern platforms and technical skills to
support a robust and resilient solution, ensuring long-term stability and the ability to reliably deliver services to their constituents.
Traditional customer care, billing, metering, and workforce solutions are:
Based on obsolete architectures that are not designed for the cloud
Limited in functionality and flexibility to address new market challenges
Rigid, heterogeneous, and difficult to integrate
Antiquated and fail to provide adequate user and customer experiences
Smartflex V8, More than the sum of its parts
At Open, we recognize the need for a better approach – that’s why we created Smartflex. More than just the sum of its parts, Smartflex works like an orchestra, coordinating its various homogeneous components to usher in a harmony of form and function.
Contrast this with the cacophony created by an ad-hoc integration of different legacy-style systems, and the advantages are obvious: clean, consistent experiences, continuous updates, operational reliability and constant intercommunication between homogenous layers. Smartflex leaves legacy systems in the dust.
Our solution is part of the next generation of business tools, seamlessly integrating with tomorrow’s customer engagement platforms and providing an interface that feels natural to the modern user. Our native cloud-based infrastructure keeps us lightweight and powerful, while our simple business rules allow for nearly limitless configuration options. Your business will run smoothly and consistently thanks to our smart workflow tools, which take the thinking out of repeat-operations and allow you to codify best-practices while delighting your customers.
Let our strength be your strength. Together with Open, public utilities can wow customers by providing a reliable and unique service experience that mirrors the community values. This can only come from a core platform flexible enough to support and continuously evolve its core billing, customer care, metering, and work processes, without sacrificing ease of use.
