Nowadays, companies are constantly engaging their customers in order to keep them satisfied and build loyalty. However, this task is becoming challenging because there are now hundreds of companies competing for customer attention every day, which has caused the modern customer to be more discerning than ever. Expectations are constantly increasing, so if a company isn’t continually improving its service, it will quickly fall behind. Also, the growing trend of customers using mobile devices makes them more comfortable self-managing parts of their daily routine instead of interacting face to face with companies.
Utilities today navigate a complex landscape shaped by stringent regulations, ambitious sustainability goals, increased market…
As the utility industry evolves into a more digital and smarter ecosystem, modern and cloud-based…
The journey toward the adoption of artificial intelligence in utilities takes time and requires a…
An AI-powered utility is no longer a vision of the future; it’s a competitive reality.…
Many utilities operate with legacy systems that are not compatible with the advanced requirements of…
Artificial intelligence is rapidly proving its value as a driver of financial health in the…
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