INSIGHTS
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- Industry articles
A perfect synchronization across business processes is essential to ensure great company results. However, the complexity of this synchronization increases as new applications are required to support business initiatives. Discover how Smartflex helps utilities simplify their IT ecosystem, implement new technologies, and modify their processes, at a lower TCO.
- Industry articles
Multiple forces such as customer expectations, new laws, and market competition are driving transformations in utilities.
- Industry articles
As technologies advance every year, utilities are expected to digitally transform their businesses to stay up to date with the market.
- Industry articles
Today, customer expectations are higher than ever, and utilities are constantly striving to improve their customer engagement. To boost their customer experience (CX) strategies and take their engagement tactics to the next level, utilities should focus on choosing the right technology provider that offers modern solutions to achieve these goals.
- News
The Texas Public Power Association Annual Meeting took place on July 25-27, 2022, in Austin, TX. Open Intelligence brought in two speakers to discuss how in order to improve their CX, utilities can implement a CIS solution enriched with artificial intelligence and business rule engine components. They demonstrated how conversational tools work with a modern CIS and how utilities can exceed their customers’ expectations.
- Videos
In the age of digital technologies, companies that go beyond one-way notifications are more valued by their customers. During this year’s CS Week, one of the most important events for North American utilities, Open Intelligence introduced proactive digital interactions, the latest innovation
