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To continue serving your customers with excellence, it is critical to provide a simple and seamless customer experience
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Infographic - 5 disruptive forces that will change utilities
- News
Open Intelligence has been submitted as part of the Frost and Sullivan’s Frost Radar™: Digital Platforms for Electric Utility and Energy Retail Customer Care and Engagement.
- Industry articles
The systems that support utilities’ operation are constantly evolving to meet emerging business requirements and challenging digital customer expectations. Smartflex, a holistic CIS solution, allows managing key processes with a CX focus, helping utilities create end-to-end journeys, adjust operational processes with autonomy, and streamline time to market of new products and services.
- Industry articles
As the market continues to evolve at a rapid pace, utilities need to ensure that their Customer Information System provides them with the capabilities they need to cope with industry changes without affecting business continuity. To support utilities’ daily operations, Smartflex provides continuous updates that deliver incremental business value without any disruptions.
