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Every company with field operations, including utilities, seeks to create the most efficient routes for their crew members to serve customers.
- Industry articles
AI-driven customer interactions, provide service representatives with a personalized course of action beautifully wrapped to be delivered following an omnichannel CX approach
- News
The state-owned company will manage its business processes under the cloud operation model of Smartflex, Open Intelligence's software solution.
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Utilities can deliver a superior omnichannel Customer Experience (CX) by offering customers personalized payment relief plans.
