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One of the essential components of customer experience is self-service, which is quickly becoming a “must-have” feature for service providers.
Open will share its experience supporting more than 4.6 million customers running on the cloud at the Cloud for Utilities Summit.
Come check out what's been going on with Open.
The customer journey is defined as a series of interactions between a customer and a company that occur as the customer pursues a specific goal.
Companies across the board are increasingly looking to improve Customer Experience (CX), given its effect on key indicators.
1. Look for a CIS solution that includes an AMI Gateway and make sure that it is technology-agnostic as not to limit the range of vendors you can work with for the deployment.

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