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Gartner® Market Guide for Utility CIS 2025

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During these difficult times caused by the widespread outbreak of COVID-19, utilities are stepping up their role to help society maintain its modern living standards.
Service providers are crucial during these difficult times as these organizations are the backbone of our modern lifestyle.
When highly disruptive events happen on a global scale, they can have a significant effect on people’s routines and companies’ operations.
Utilities must empower their CSR technology and decision-making autonomy, to improve the customer journey.
Utilities and telecommunication companies, key players to keep the world running during the COVID-19 era

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