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Gartner® Market Guide for Utility CIS 2025

Insights

INSIGHTS

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With the emergence of complex market structures, new billing models and dynamic rate schemes, solutions with powerful billing capabilities are required
The difficulty of finding experts to support outdated technologies and the high costs of maintaining obsolete solutions are increasingly concerning for service providers
Service providers must look for new ways to support their operations with an agile and reliable technology which also reduces costs
Smart service providers must have the ability to extend the functional scope of the solution to quickly respond to modern business needs
Meeting Customer Expectations is the main challenge for service providers looking to become customer-centric businesses

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