However, they continue to invest in solutions which require complex integrations between legacy systems and modern components. These solutions are based on a traditional analytics approach, which provides insights that require manual review and changes within legacy systems that consume a lot of time and money. This makes it difficult to create seamless customer interactions with a focus on improving customer experiences.
Last week, Open International and IBM delivered a webinar panel where they discussed the elements needed to transform business processes in utilities, using artificial intelligence to engage customers and deliver increased value through personalized interactions and offerings.
Throughout the webinar the panelists addressed three major key items:
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