artificial intelligence

The energy sector is undergoing a deep transition, marked by changes that modify how energy is produced, distributed, and consumed. This creates challenges ranging from the decentralization of power grids to demand growth, which is driven by digitalization and artificial intelligence (AI). With this landscape in mind, a utility’s adaptability no longer depends only on physical infrastructure but on the platform that supports all its business and customer management processes.

The energy sector is undergoing a period of accelerated evolution, marked by an adjustment in transition priorities and the increasing demand for renewable resources. This dynamic scenario presents both operational challenges and strategic opportunities for the most innovative utility companies. The key to navigating this environment lies in each company’s agility, efficiency, and adaptability.

Many utilities currently have a Customer Information System (CIS) that has adequately met their past needs but now falls short of addressing the evolving demands of the sector, such as new regulations, technological advancements, and the emergence of new customer demands. By not having a modern system that meets these emerging needs, utilities face problems like delayed billing, inability to support smart meters, limited self-service options, unstable operations, high dependency on manual processes, and the struggle with adapting to changes. Due to the concern of keeping up with the solution of the mentioned situations, it is recurrent that companies integrate their legacy CIS solutions with external systems to increase their functional capacity. However, these integrations could require considerable effort and cost, and maintaining them over the medium and long term could become problematic.

AI, with its transformative potential, has captivated the utilities sector, positioning itself as a key tool for driving evolution amid ongoing technological, regulatory, and sustainability changes. Among its most common applications are enhancing operational efficiency, proactive fault detection, and more effective management of electrical networks.

Utilities are exploring how AI can revolutionize various processes in their operations, from infrastructure inspection and customer engagement to regulatory compliance and operational efficiency. By embracing AI, utilities can enhance their service delivery, customer satisfaction, and competitiveness in an evolving landscape without compromising reliability.