Artificial intelligence (AI) offers utilities a powerful way to innovate and enhance customer value. However, operating within strict regulatory environments requires balancing immediate AI benefits with system stability. The dual innovation strategy addresses this challenge by enabling utilities to quickly implement targeted AI solutions for operational gains, while gradually modernizing legacy systems.

Utilities today navigate a complex landscape shaped by stringent regulations, ambitious sustainability goals, increased market competition, and growing customer expectations for personalized and efficient digital interactions. Traditional Customer Information Systems (CIS) often struggle to meet these demands due to rigid structures and limited adaptability. Smartflex is designed precisely to address these challenges by delivering a flexible, scalable, and customer-focused CIS solution.

As the utility industry evolves into a more digital and smarter ecosystem, modern and cloud-based solutions have become imperative for companies to survive and thrive. To remain competitive, utilities need to ditch outdated legacy customer information systems (CIS) that restrict their ability to adapt to emerging industry requirements and meet ever-changing customer needs. Therefore, adopting modern solutions with the right components and functionalities is essential to keep pace with industry transformation, enhance operational efficiency, improve customer experiences, and drive sustainable business growth.

Discover how AI empowers utilities to boost customer satisfaction, streamline operations, and achieve real ROI. Learn from real-world success stories.

utility companies should look into adopting modern CIS solutions that lead them to respond to the rapidly changing trends of the industry. These systems are now expected to go beyond basic billing and customer management functions, placing greater emphasis on agility, customer-centricity, and flexibility by incorporating advanced capabilities to better serve communities, enhance customer satisfaction, and ensure long-term engagement.

Discover how Open Intelligence led utility technology in 2024 with Smartflex innovations, European expansion, and sustainability milestones.