CSWEEK
Transform complexity into simplicity!
Are you ready to revolutionize your customer operations?

Insights

INSIGHTS

Be up to date with our most relevant posts and articles in a single place

Industry articles

CS Week 2024 Recap

We participated in CS Week’s 48th annual conference held in Fort Worth, TX, where we engaged with key industry players to shape the future of the utility sector. As a leading software provider for utilities, our presence at this event underscored our commitment to innovation and excellence in customer service.

Read More »
News

Open International and its Utility Billing System receives reliability certification for its cloud services

True to its commitment to offering comprehensive, secure, and reliable utility billing solutions and services to the market, Open conducted the attestation process for the internal control processes involved in the provision of Smartflex service in SaaS mode, granted by KPMG Advisory, under the internationally recognized auditing standard: SSAE 18 – SOC 2.

Read More »
Videos

Interagua/Veolia Upgrade Smartflex v8

We’re thrilled to announce the launch of our technological upgrade project with our customer Interagua Ecuador – Veolia!

Thanks to the latest version of Smartflex, Interagua will be able to provide a superior experience to their customers, boost productivity, and stay at the forefront of innovation. Together, we’re driving digital transformation in the utilities industry!

Read More »
Industry articles

Serve your community better with cutting-edge technology

Public energy utilities have established vital objectives crucial for the well-being of the communities they serve. However, achieving these goals requires companies to depend on a system equipped with the essential capabilities to address every requirement. Let’s explore how Smartflex, with its innovative tools, can enable your business to accomplish these objectives.

Read More »
News

Open International Discusses Cutting-Edge AI Solutions for Utilities at APPA’s Customer Connection Conference

Open International, a forefront software provider specializing in utility companies proudly participated in the American Public Power Association’s (APPA) Customer Connection Conference held on November 13th in San Antonio, Texas. The event brought together industry leaders and innovators to explore the latest advancements and strategies in the utility sector.

Read More »
Recursos - Resources
Videos

Trailer Webinar ESource

Overcome the risks and challenges of a CIS Implementation! Stay tuned for an insightful ESource discussion featuring four cutting-edge companies leading a successful project and future-proofing utility operations journey.

Read More »
Industry articles

Breaking boundaries: A Single Approach to Customer and Employee Experience with Smartflex

Nowadays, utilities need to think of new and efficient ways to improve their customer satisfaction. One way to do so is by improving both customer and employee experience.; this blend is known as “Total Experience”. Smartflex, Open’s next-generation CIS solution, is loaded with game-changing innovations aimed at providing utilities with technological tools that enable them to embrace a Total Experience approach.

Read More »
Industry articles

Transforming Utilities’ Customer Service: The Power of Integrating Smartflex with ChatGPT

The utility industry is witnessing a transformative revolution as advanced technologies continue to reshape its landscape. One such groundbreaking integration is the fusion of utility software’s with Artificial Intelligence (AI). By harnessing the power of AI, utility companies can unlock unprecedented opportunities to optimize operations and enhance customer experiences.

Read More »
Infographics

Discover Smartflex’s DCX Platform

The more personalized the experience, the more valued customers will feel. Our modern CIS solution, Smartflex, helps utilities provide unique customer and employee experiences by offering an extraordinary DCX platform.

Read More »

Let us show you how we can help improve your company's performance

Your business, Empowered