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Open International unveils two game-changing innovations, Polaris and ChatGPT, at CS Week 2023
Open International, returned to the event once again with the introduction of its latest innovations, Polaris and ChatGPT, which integrate with their CIS solution, Smartflex.
Adopting multiple systems is a thing of the past, a holistic solution is the future
When Utility companies decide to adopt multiple systems, they can often face challenges with their business operations.
5 Problems Utilities Deal With When Adopting Multiple Systems
In many industries, companies use a variety of technological solutions to optimize their operations and meet their objectives.
Boost your business with an advanced utility system
In a rapidly evolving market, utilities are looking to provide a better service to their communities while maintaining business sustainability. As a result, service providers must rely on solutions that help them achieve important goals.
Introducing Polaris: Smartflex’s game-changing digital adoption tool that simplifies employee system interactions
Polaris is truly a unique feature in Smartflex that utilities are looking for. It helps them empower their workforce, increase employee engagement, and improve operational efficiency.
Out with rigid legacy utility systems, in with flexible modern solutions: How Open Smartflex can revolutionize your business
As the utility industry evolves into a more digital ecosystem, modern solutions have become imperative for companies to survive and thrive.
Revolutionize your customer processes with Smartflex, the 360° CIS Solution
The answer begins with understanding utilities’ current landscape and customers’ specific needs to design strategies that increase payment options and interaction channels, enhance customer segmentation, streamline collection efforts, and reduce operational costs.
Open International Set to Showcase their 360 CIS platform and New Brand Launch at CS Week
Open International, a leading software provider for utilities, will be in attendance to showcase their specialized solution designed to propel utilities to the next level. This year, Open International’s focus will be on highlighting what utilities need to keep their operation customer-focused.
How to manage your Utility Debt with Open Smartflex
The answer begins with understanding utilities’ current landscape and customers’ specific needs to design strategies that increase payment options and interaction channels, enhance customer segmentation, streamline collection efforts, and reduce operational costs.
Become a Smart Utility With Open Smartflex
Learn about our digital transformation strategy to become a smart, resilent and innovative utility.
Tualatin Valley Water District boosts customer experience and simplifies bill payments with the help of Paymentus and Open International
By implementing Open Smartflex combined with Paymentus, TVWD, and CWS were able to enhance their customer bill-pay experience, offering their customers options including an online payment portal, agent-assisted channels, and customer communication options.
‘Smart Utilities’ and ‘Smart Cities’: the path towards transforming the future
The cities of tomorrow should be environmentally responsible and should focus on optimizing resources, designing better spaces, and leveraging technology for people, businesses, and governments to offer an outstanding quality of life.
Top 4 benefits of a native cloud CIS
Out of a total 40 million customers managed by Open Smartflex, 6 million are running on the cloud.
Happy Holidays 2022 | OPEN
In the hyper-connected world we live in, customers continue to expect more from their service providers. For example, it is no longer impressive for a utility company to reach out to customers to tell them they missed a payment.
Open International and Cityworks come together to transform utilities’ customer experience
Open International is excited to share that they are collaborating with CityWorks in their project with Tualatin Valley Water District (TVWD) and Clean Water Services (CWS).
Empower your business to better serve your community with Open Smartflex
As the world changes, costumers, governments, and stakeholders require more from their service providers. They are looking for innovation, sustainability, and affordability.
Drive your business models with Open Smartflex
In the utility industry, customers have increasingly high expectations for new programs to meet their needs.
How to boost your utility’s CX with AI Capabilities
To reduce Non-Revenue Water (NRW) levels that can be caused by factors such as meter inaccuracy, leaks, or even theft, water utilities must have technological tools that allow them to have adequate control of their decisions through real-time data support. With Open Smartflex, a software solution that helps water companies face NRW challenges, these utilities will be able to achieve increased profits and greater cost-efficiency.
Open International returns to FMEA’s Energy Connections Conference to discuss how utilities can take their customer engagement strategies to the next level
This year’s FMEA Energy Connections Conference and Trade Show will take place on November 2-3, 2022 in Orlando, FL, where industry experts will meet up for two days of discussions and presentations about the energy utility space. During the conference, Open International will talk about how utilities can incorporate advanced technologies to enhance their customer satisfaction.
Open International launches brand revamp
This new visual identity, much cleaner and fresher, reflects the company’s core values: agility, flexibility, and innovation.
TVWD and CWS start operations with Open Smartflex on the cloud
With the support of their technology partner Open International, Tualatin Valley Water District (TVWD), and Clean Water Services (CWS), two public utilities in Oregon, US, completed their transition to their new Open Smartflex v8 cloud-based CIS solution.
Manage Non-Revenue Water Successfully with Open Smartflex
To reduce Non-Revenue Water (NRW) levels that can be caused by factors such as meter inaccuracy, leaks, or even theft, water utilities must have technological tools that allow them to have adequate control of their decisions through real-time data support. With Open Smartflex, a software solution that helps water companies face NRW challenges, these utilities will be able to achieve increased profits and greater cost-efficiency.
Empower your Workforce Capabilities with the Modern Solution, Open Smartflex
As utilities become more digital and they begin to incorporate complex systems into their operations, they must invest in innovative technologies that helps guide their users when learning to use the software. Digital adoption platforms are an excellent tool for companies that want to enhance their user’s skills and therefore achieve better results with their commitment to their customers and their company. All of this is possible with Open Smartflex, a modern solution that has already integrated this type of technology and is ready to go.
Be at the forefront of cloud computing with Open Smartflex
Cloud computing is a digital transformation enabler which comes in three different service models to suit the needs of every business. This technology allows companies to offer secure and reliable solutions and services. With Open Smartflex, a modern cloud-based CIS solution, utilities can obtain the benefits of cloud computing and gain more flexibility, scalability, and business continuity in their company operations.
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