Since its inception in 1987, Open has created technology that enables utilities and telecommunications companies to meet their business goals and implement innovative business strategies. Open believes in staying ahead of industry challenges, improving customer experience, and giving companies the agility to solve any problem that could come their way.
With these core values, we created our comprehensive and state-of-the-art solution, Open Smartflex. For utilities, Open Smartflex is a Customer Information System which effectively handles the full range of customer processes, including optional but natively integrated features such as mobile workforce management, and self-service web portal. Additionally, Smartflex customers have full access to meter data management functionality with full support for AMI, offering a more cost effective alternative than integrations with external applications.
For telecommunication companies, Open Smartflex provides a combined BSS/OSS solution which allows them to succeed in competitive markets based on strengths such as enhanced functionality to support the customer journey, and integrated control over operational and business processes.
Open Smartflex quickly gained a reputation in the telecommunications and utility industries as an agile, innovative solution, which has been able to adapt to requirements in over 18 countries. After successfully working alongside global and American companies like SEMPRA, AES and VEOLIA, we have expanded into the North American market, showing companies how our technology can transform businesses through improved flexibility, efficiency, and customer service. Additionally, Open is not just a software developer, as we have continually demonstrated our strong capabilities to implement Open Smartflex with the most compelling TCO equation in the market. Further, we have architected a support program that provides personalized oversight for our clients’ operations which has resulted in the #1 ranking by Gartner for the highest customer satisfaction level of the among CIS providers.
With our first US client, and steadily expanding our presence in North America, bolstering existing presence San Francisco and Miami, we are gearing up to take our place as the leading solution provider and partner for North American telecommunications and utility companies.
World Class Certifications and Standards
TM
TM Forum
Open uses eTOM, the Business Process Framework included in the TM Forum’s blueprint for enabling successful business transformation. This model includes processes to develop strategies, manage the enterprise, enhance infrastructure, design, develop and manage applications, and create consistent and high-quality end-to-end process flows for key enterprise areas, including CRM. TM Forum describes eTOM as a “comprehensive, industry-agreed, multi-layered view of the key business processes required to run an efficient, effective and agile digital enterprise.” The TM Business Process Framework is widely recognized as the gold standard for technology implementations.
PMI
PMI
Open’s Implementation Methodology and Project Management Office (PMO) organization has modeled Project Management Institute’s (PMI) best practices. In addition, all of Open’s Project Managers are PMI certified.
Project Management Institute is the world’s leading not-for-profit professional membership association for the project, program and portfolio management professions. Founded in 1969, PMI delivers value for more than 2.9 million professionals working in nearly every country in the world through global advocacy, collaboration, education and research. PMI advances careers, improves organizational success and facilitates the professional development of project management through its globally recognized standards, certifications, resources, tools, academic research, publications, professional development courses, and networking opportunities
IQNet
IQNet Certification
Open has been certified by the IQnet Association (The International Certification Network) for our quality management systems and processes. It is the largest international network of certification bodies for management systems that measure rigorous standards of quality and environmental management, with approximately 40 partners worldwide. A certificate from IQnet provides global recognition and worldwide market access.
CMMI
CMMI Level 4 certification
The Capability Maturity Model, (“CMMI”) is a process improvement framework that provides guidance for organizations in high-performance operations. Implementing this model requires that the organization conduct an appraisal of its business practices. Evaluation of the data collected then results in an assessment of the organization’s compliance, graded as a level of “maturity” between 2 and 5. Organizations implement the CMMI model for several reasons:
- To compare their operations to the best practices defined within the CMMI framework and to make improvements
- To inform customers and suppliers that they have met the rigorous standards of CMMI
- To comply with client’s contractual requirements
Open is proud to have achieved an assessed CMMI level of 4, which asserts that its development processes are predictably managed and controlled and that the organization can improve its work processes using statistical and other quantitative techniques. This rating places Open in the company of the best-managed organizations in the industry.
Awards and Recognitions
TM Forum
The Open Smartflex implementation for EPM Medellin, Colombia, earned the 2005 “Best Billing Implementation Worldwide” award from the GBA, Global Billing Association, now part of the TM Forum, a global industry association providing thought leadership to 850 member service providers in 195 countries.
Analdex and Proexport Colombia 2009 National Exports Award
In 2009, Open received the Analdex and Proexport Colombia National Exports Award for its contribution to the strengthening of export activity. The award recognized that exports accounted for 50% of Open’s sales, and that Open experienced a two-year growth rate of 630%.
Analdex and Proexport Colombia 2009 National Exports Award
In 2009, Open received the Analdex and Proexport Colombia National Exports Award for its contribution to the strengthening of export activity. The award recognized that exports accounted for 50% of Open’s sales, and that Open experienced a two-year growth rate of 630%.
Portfolio Award Winner, Human Resources Management
Open is committed to creating a work environment that engenders loyalty from its employees. Job satisfaction is 8.64 out of a possible 10. To achieve its goals, Open has implemented a comprehensive process to ensure that its employees are trained, and it strives to create a work environment to attract and retain quality personnel.
Open won the Portfolio award for Human Resources Management because of its success in attracting and retaining talent, especially engineers. The citation noted that while these capabilities are important in any market, they are especially critical when Open’s growth rate was close to 20 percent per year. Open’s turnover of less than 4 percent is especially notable in the technology sector which has a turnover rate averaging 15 percent annually.
Open has established partnerships with universities, inviting selected graduates or final-semester students to participate in its internship program. The program provides real-world training and experience over a period of six months. If their performance meets Open’s standards, the intern will receive a job offer from Open or from one of its clients. Two-thirds of Open’s new hires come from this very successful program.