Become a smart utility with our leading cloud-based solution
Successful implementations and upgrades in utilities and telecommunication companies
Years developing, evolving, and implementing our product
Countries served with successful implementations
Million residential and commercial customers served with our product
We empower utilities to face the biggest industry challenges
Fulfilling customer expectations:
Meeting customer expectations is a major challenge for service providers who must modernize their systems with the latest technologies to provide superior quality service. With Open Smartflex, utilities can count on the most innovative solution and functionalities to provide the best service to their customers.
Relying on flexible and intuitive systems:
Smart utilities must have the ability to extend the functional scope of their solutions to quickly respond to modern business needs. With Open Smartflex, a flexible and holistic solution, service providers can use its’ powerful rules-based engine and smart workflows to create new business models at break-neck speeds
Increasing efficiency and best-practices:
Billing and customer service processes could be a headache for service providers due to the emergence of complex solutions in the market. Open Smartflex allows utilities to improve customer service omnichannel operations and billing accuracy, respond faster to support their communities, and provide customers with a better service and billing experience.
Avoiding technological obsolescence:
The difficulty of finding experts to support legacy systems and the high costs of maintaining obsolete solutions are increasingly concerning for service providers. That is why we offer a modern solution that is constantly evolving its functional aspects which reduces the risk of being left in the past.
Boosting process transformation:
Nowadays, service providers have no choice but to adapt their operations and processes to the cutting-edge technologies in the market. Thanks to our cloud-native design, omnichannel approach, and set of extensive functionalities, our solution is designed to help utilities succeed in their digital transformation processes.
What our customers say
“Because of the Open’s willingness for feedback, teamwork and outside of the box mentality, they have been a key player in our AMI Technology implementation project. It is uncommon to have a vendor with the right attitude to support us in this modernization project.”
Mayrone Carvajal – Smart Grid Project Director
“Open Smartflex is a very flexible tool, the same product serves us both for our waste management business and our water business, now we are even considering them for our electric business.”
Miguel Cabal, Systems Director
“Fundamental aspects for us include the low amount of development required to meet our needs and the technical architecture of the solution, which allows us to make developments in the framework without having to depend on the vendor.”
Jaime Acevedo, Operations Manager
“The speed at which we launch new products and services has improved dramatically with Open Smartflex.”
Oliver Vasquez, CIO
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Your business, Empowered