Open recognized in the 2024 Gartner® Market Guide for Utility CIS
Become a smart utility with our leading cloud-based solution
Mayrone Carvajal
Smart Grid Project Director
Miguel Cabal
Systems Director
Jaime Acevedo
Operations Manager
Oliver Vasquez
CIO
Smartflex is an integrated system that supports customer service processes, billing, and fieldwork, all within a modular and multi-service platform.
Companies that trust us
150+
19
40
We empower utilities to face the biggest industry challenges
Fulfilling customer expectations:
Meeting customer expectations is a major challenge for service providers who must modernize their systems with the latest technologies to provide superior quality service. With Smartflex, utilities can count on the most innovative solution and functionalities to provide the best service to their customers.
Relying on flexible and intuitive systems:
Smart utilities must have the ability to extend the functional scope of their solutions to quickly respond to modern business needs. With Smartflex, a flexible and holistic solution, service providers can use its’ powerful rules-based engine and smart workflows to create new business models at break-neck speeds
Increasing efficiency and best-practices:
Billing and customer service processes could be a headache for service providers due to the emergence of complex solutions in the market. Smartflex allows utilities to improve customer service omnichannel operations and billing accuracy, respond faster to support their communities, and provide customers with a better service and billing experience.
Avoiding technological obsolescence:
The difficulty of finding experts to support legacy systems and the high costs of maintaining obsolete solutions are increasingly concerning for service providers. That is why we offer a modern solution that is constantly evolving its functional aspects which reduces the risk of being left in the past.
Boosting process transformation:
Nowadays, service providers have no choice but to adapt their operations and processes to the cutting-edge technologies in the market. Thanks to our cloud-native design, omnichannel approach, and set of extensive functionalities, our solution is designed to help utilities succeed in their digital transformation processes.
Discover more
Take a look at our solution
Open Intelligence was rated 5 out of 5 by customers on Gartner Peer Insights as of June 2024 in the Utility Customer Information Systems category.
100%
Recommend
5
7 Ratings
What type of utility are you?
Let us show you how we can help improve your company's performance
Become a smart utility with our leading cloud-based solution
Take your utility to the next level and offer one-of-a-kind customer experiences with our modern solution.
Dive into Smartflex, the solution to your needs.
Companies that trust us
150+
Successful implementations and upgrades in utilities and telecommunication companies
37
Years developing, evolving, and implementing our product
19
Countries served with successful implementations
40
Million residential and commercial customers served with our product
We empower utilities to face the biggest industry challenges
Fulfilling customer expectations:
Meeting customer expectations is a major challenge for service providers who must modernize their systems with the latest technologies to provide superior quality service. With Smartflex, utilities can count on the most innovative solution and functionalities to provide the best service to their customers.
Relying on flexible and intuitive systems:
Smart utilities must have the ability to extend the functional scope of their solutions to quickly respond to modern business needs. With Smartflex, a flexible and holistic solution, service providers can use its’ powerful rules-based engine and smart workflows to create new business models at break-neck speeds
Increasing efficiency and best-practices:
Billing and customer service processes could be a headache for service providers due to the emergence of complex solutions in the market. Smartflex allows utilities to improve customer service omnichannel operations and billing accuracy, respond faster to support their communities, and provide customers with a better service and billing experience.
Avoiding technological obsolescence:
The difficulty of finding experts to support legacy systems and the high costs of maintaining obsolete solutions are increasingly concerning for service providers. That is why we offer a modern solution that is constantly evolving its functional aspects which reduces the risk of being left in the past.
Boosting process transformation:
Nowadays, service providers have no choice but to adapt their operations and processes to the cutting-edge technologies in the market. Thanks to our cloud-native design, omnichannel approach, and set of extensive functionalities, our solution is designed to help utilities succeed in their digital transformation processes.
What our customers say
“Because of the Open’s willingness for feedback, teamwork and outside of the box mentality, they have been a key player in our AMI Technology implementation project. It is uncommon to have a vendor with the right attitude to support us in this modernization project.”
Mayrone Carvajal – Smart Grid Project Director
“Smartflex is a very flexible tool, the same product serves us both for our waste management business and our water business, now we are even considering them for our electric business.”
Miguel Cabal, Systems Director
“Fundamental aspects for us include the low amount of development required to meet our needs and the technical architecture of the solution, which allows us to make developments in the framework without having to depend on the vendor.”
Jaime Acevedo, Operations Manager
“The speed at which we launch new products and services has improved dramatically with Smartflex.”
Oliver Vasquez, CIO
What’s new?
Take a look at our solution
Learn about our latest innovation
What makes Smartflex unique?
World class solution
Designed for the cloud
Based on a holistic approach
Created for innovation
24/7 availability
Let us show you how we can help improve your company's performance
Your business, Empowered
Open Intelligence
5
7 Ratings
100%
Recommend
Open Intelligence
Open Intelligence was rated 5 out of 5 by customers on Gartner Peer Insights as of June 2024 in the Utility Customer Information Systems category.
100%
Recommend
5
7 Ratings
Let us show you how we can help improve your company's performance
Your business, Empowered
