WHAT WE DO
YOUR BUSINESS, EMPOWERED
Tualatin Valley Water District
&
Clean Water Services
start operations with Open Smartflex on the cloud
YOUR BUSINESS, EMPOWERED
With a modern CIS solution designed to digitally transform your utility
Your business, empowered.
With a modern CIS solution designed to digitally transform your utility
Become a smart utility with our leading cloud-based solution
Companies that trust us
150+
Successful implementations and upgrades in utilities and telecommunication companies
35
Years developing, evolving, and implementing our product
19
Countries served with successful implementations
40
Million residential and commercial customers served with our product
We empower utilities to face the biggest industry challenges
Fulfilling customer expectations:
Meeting customer expectations is a major challenge for service providers who must modernize their systems with the latest technologies to provide superior quality service. With Open Smartflex, utilities can count on the most innovative solution and functionalities to provide the best service to their customers.
Relying on flexible and intuitive systems:
Smart utilities must have the ability to extend the functional scope of their solutions to quickly respond to modern business needs. With Open Smartflex, a flexible and holistic solution, service providers can use its’ powerful rules-based engine and smart workflows to create new business models at break-neck speeds
Increasing efficiency and best-practices:
Billing and customer service processes could be a headache for service providers due to the emergence of complex solutions in the market. To overcome this challenge, utilities need powerful CIS systems that are a single source of truth of the operations and that always run smoothly. Our modern CIS solution allows utilities to improve customer service omnichannel operations and billing accuracy, respond faster to support their communities, and provide customers with a better service and billing experience.
Avoiding technological obsolescence:
The difficulty of finding experts to support legacy systems and the high costs of maintaining obsolete solutions are increasingly concerning for service providers. That is why we offer a modern solution that is constantly evolving its functional aspects which reduces the risk of being left in the past.
Boosting process transformation:
Nowadays, service providers have no choice but to adapt their operations and processes to the cutting-edge technologies in the market. Thanks to our cloud-native design, omnichannel approach, and set of extensive functionalities, our solution is designed to help utilities succeed in their digital transformation processes.
What our customers say
“Because of the Open’s willingness for feedback, teamwork and outside of the box mentality, they have been a key player in our AMI Technology implementation project. It is uncommon to have a vendor with the right attitude to support us in this modernization project.”
Mayrone Carvajal – Smart Grid Project Director
“Open Smartflex is a very flexible tool, the same product serves us both for our waste management business and our water business, now we are even considering them for our electric business.”
Miguel Cabal, Systems Director
“Fundamental aspects for us include the low amount of development required to meet our needs and the technical architecture of the solution, which allows us to make developments in the framework without having to depend on the vendor.”
Jaime Acevedo, Operations Manager
“The speed at which we launch new products and services has improved dramatically with Open Smartflex.”
Oliver Vasquez, CIO
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What’s new?
Take a look at our solution
Learn about our latest innovation
What makes Open Smartflex unique?
World class solution
Designed for the cloud
Based on a holistic approach
Created for innovation
24/7 availability
Let us show you how we can help improve your company's performance
Your business, EmpoweredÂ
What type of utility are you?
Discover more contents
Let us show you how we can help improve your company's performance
Your business, EmpoweredÂ
Created for innovation​
Through a modern technology stack that include AI, Chatbots and digital channels, utilities can transform their current customer care processes to a fully online proactive interaction, ensuring a superior customer experience and lower operational costs.Â
Designed for the cloud​
Open Smartflex’s modern architecture was designed for the cloud, allowing you to work from anywhere, optimize costs, and implement rapid technology cycles.​
Based on a holistic approach​
Open Smartflex is a modern CIS extended in 3 domains: a mobile workforce management (MWM), meter data management (MDM), and digital customer experience (DCX). Our solution offers you extended capabilities to accelerate your customer experience initiatives and increase your ability to respond to market changes.​
WHAT OUR CUSTOMERS SAY
“The speed at which we launch new products and services has improved dramatically with Open Smartflex.”
Oliver Vasquez
CIO, Coopelesca
“Open Smartflex is a very flexible tool, the same product serves us both for our waste management business and our water business, now we are even considering them for our electric business.”
Miguel Cabal
Systems Director, Veolia Colombia
“Fundamental aspects for us include the low amount of development required to meet our needs and the technical architecture of the solution, which allows us to make developments in the framework without having to depend on the vendor.”
Jaime Acevedo
Operations Manager, Chilquinta EnergĂa
Oliver Vasquez
CIO, Coopelesca
“The speed at which we launch new products and services has improved dramatically with Open Smartflex.”
Miguel Cabal
Systems Director, Veolia Colombia
“Open Smartflex is a very flexible tool, the same product serves us both for our waste management business and our water business, now we are even considering them for our electric business.”
Jaime Acevedo
Operations Manager, Chilquinta EnergĂa
“Fundamental aspects for us include the low amount of development required to meet our needs and the technical architecture of the solution, which allows us to make developments in the framework without having to depend on the vendor.”
what do you need?
YOUR BUSINESS, EMPOWERED
We provide an extensive set of ready-to-go industry practices to drive improved business performance across the mission-critical business processes
Our north American customers
Our north American customers
150+
Service providers have implemented Open’s solution
34
Years developing, evolving, implementing and supporting our product.
19
Countries served with successful implementations
40
Million end-customers served with our product
6
Million end-customers served in the cloud
150+
Service providers have implemented Open’s solution
35
Years developing, evolving, implementing and supporting our product.
19
Countries served with successful implementations
40
Million end-customers served with our product
6
Million end-customers served in the cloud
What our
customers say
“Because of the Open’s willingness for feedback, teamwork and outside of the box mentality, they have been a key player in our AMI Technology implementation project. It is uncommon to have a vendor with the right attitude to support us in this modernization project.”
Mayrone Carvajal – Smart Grid Project Director
“Open Smartflex is a very flexible tool, the same product serves us both for our waste management business and our water business, now we are even considering them for our electric business.”
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Miguel Cabal, Systems Director
“Fundamental aspects for us include the low amount of development required to meet our needs and the technical architecture of the solution, which allows us to make developments in the framework without having to depend on the vendor.”
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Jaime Acevedo, Operations Manager
“The speed at which we launch new products and services has improved dramatically with Open Smartflex.”
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Oliver Vasquez, CIO
OUR CUSTOMERS
what do you need?
YOUR BUSINESS
EMPOWERED
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Our north American customers
WHAT DO OUR CUSTOMERS SAY
“The speed at which we launch new products and services has improved dramatically with Open Smartflex.”
Oliver Vasquez
CIO, Coopelesca
“Open Smartflex is a very flexible tool, the same product serves us both for our waste management business and our water business, now we are even considering them for our electric business.”
Miguel Cabal
Systems Director, Veolia Colombia
“Fundamental aspects for us include the low amount of development required to meet our needs and the technical architecture of the solution, which allows us to make developments in the framework without having to depend on the vendor.”
Jaime Acevedo
Operations Manager, Chilquinta EnergĂa
WHAT DO OUR CUSTOMERS SAY
Oliver Vasquez
CIO, Coopelesca
“The speed at which we launch new products and services has improved dramatically with Open Smartflex.”
Miguel Cabal
Systems Director, Veolia Colombia
“Open Smartflex is a very flexible tool, the same product serves us both for our waste management business and our water business, now we are even considering them for our electric business.”
Jaime Acevedo
Operations Manager, Chilquinta EnergĂa
“Fundamental aspects for us include the low amount of development required to meet our needs and the technical architecture of the solution, which allows us to make developments in the framework without having to depend on the vendor.”
We are going places. So can you.
Visit us at CS Week in booth #806 for a chance to win your way to the NASCAR Cup Series Season Finale
