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Open International Discusses Cutting-Edge AI Solutions for Utilities at APPA’s Customer Connection Conference

PR Newswire

NOV 16, 2022

Open International, a forefront software provider specializing in utility companies proudly participated in the American Public Power Association’s (APPA) Customer Connection Conference held on November 13th in San Antonio, Texas. The event brought together industry leaders and innovators to explore the latest advancements and strategies in the utility sector.

Open International addressed the transformation of customer experience at FMEA’s Energy Connections Conference

PR Newswire

NOV 13, 2022

With the aim of highlighting advancements in the public utilities industry, where artificial intelligence (AI) has emerged as a crucial pillar in the pursuit of excellence, Open International led a presentation at the Florida Municipal Electric Association’s (FMEA) Energy Connections Conference held on November 8th in Orlando, Florida.

Open International Set to Share AI Insights at APPA’s Customer Connections Conference

PR Newswire

NOV 08, 2022

Open International, a leading provider of innovative software solutions for utility companies, is pleased to announce its participation in the American Public Power Association’s (APPA) upcoming Customer Connections Conference. The event is scheduled to take place from November 12th to the 15th, 2023, in San Antonio, Texas.

Tualatin Valley Water District boosts customer experience and simplifies bill payments with the help of Paymentus and Open International

PR Newswire

NOV 07, 2022

Tualatin Valley Water District (TVWD), one of the largest water utilities in Oregon, recently transitioned to cloud-based CIS solution, Open Smartflex, which integrated with leading electronic billing and payment processing provider, Paymentus. This change marks an important step in TVWD’s digital transformation journey, as it modernizes operations to deliver a superior customer experience to the community.

Open International to Discuss Enhancing Utilities’ Total Experience at FMEA’s Energy Connections Conference

Utility Dive

NOV 07, 2022

Open International is proud to announce its participation in the Florida Municipal Electric Association’s (FMEA) Energy Connections Conference, taking place on November 7th and 8th, 2023, in Orlando, Florida. At this event, Open International will meet with industry professionals and shed light on how utilities can elevate their customer and user experience through the transformative use of generative AI tools.

How Open International is tapping the digitization of LatAm utilities

BNamericas

Oct 27, 2022

Founded in 1987, Miami-based and Latin America-focused software firm Open International claims to be one of the top providers of software for utilities in the region.

The company reports having a presence in 19 countries and says it has around 42mn homes and businesses supported by its solutions, with customers including Veolia, América Móvil and Petroperú.

Open International returns to FMEA’s Energy Connections Conference to discuss how utilities can take their customer engagement strategies to the next level

Utility Dive

Oct 25, 2022

MIAMI — This year’s FMEA Energy Connections Conference and Trade Show will take place on November 2-3, 2022 in Orlando, FL, where industry experts will meet up for two days of discussions and presentations about the energy utility space. During the conference, Open International will talk about how utilities can incorporate advanced technologies to enhance their customer satisfaction.

Open International launches brand revamp at 35th Anniversary

Utility Dive

Oct 20, 2022

MIAMI — Open International, a leading technology company in the market of software solutions for utilities and telecommunications companies, celebrated 35 years with the launch of its new brand image. This new visual identity, much cleaner and fresher, reflects the company’s core values: agility, flexibility, and innovation.

Open International revealed how to strengthen your utility’s CX with Artificial Intelligence at the TPPA 2022 Annual Meeting

Utility Dive

Jul 27, 2022

MIAMI — The Texas Public Power Association Annual Meeting took place on July 25-27, 2022, in Austin, TX. This event gathered a wide range of energy industry professionals to share their knowledge and experiences related to the industry’s present and future challenges. During this conference, Open International brought in two speakers to discuss how utilities can leverage artificial intelligence (AI) to improve their customer experience (CX).

Open International and Efigas will unveil their digital transformation story at the TMG Utility Forum

Utility Dive

Sep 29, 2021

MIAMI — The 2021 TMG Utility Forum will take place on October 12-13 on a virtual platform where industry experts will come together to discuss key topics in the utility industry such as: Data & Analytics, AI-enabled operations, Business Technology Optimization, and much more.


 

Efigas and Open International presented a digital transformation story at Cloud for Utilities Summit 2021

Utility Dive

Jul 30, 2021

MIAMI — Efigas, a Colombian gas company, together with its technology provider, Open International, shared their success story at the 2021 Digital + Cloud for Utilities Summit, discussing how they have been able to face the operational challenges arising from the pandemic, while also strengthening their customer service and billing operations with Smartflex’s cloud solution.


 

Efigas and Open International will present a customer service and billing transformation story at Cloud for Utilities Summit 2021

Utility Dive

Jul 23, 2021

MIAMI — The 2021 Digital + Cloud for Utilities Summit will take place on July 26-30, 2021 on a virtual platform. The virtual event will include a webinar where natural gas distribution company, Efigas, will share how they strengthened their customer service and billing operations with Smartflex’s cloud solution.


 

Petroperú will implement Smartflex on the cloud

Utility Dive

Jul 21, 2021

MIAMI — Petroperú, a state-owned company that delivers natural gas to the southern Peruvian region, will manage its business processes with Open International’s holistic CIS solution, Smartflex, under an IaaS model.


 

Open International’s newest version of its CIS solution includes MDM functionalities

Utility Dive

Jul 13, 2021

MIAMI — July 2020. As smart meters replace conventional meters, utilities face the challenge of receiving, cleaning, analyzing, and storing a large volume of meter data that increases exponentially over time.


 

Open International joins the Florida Municipal Electric Association in supporting the Florida public power community

Utility Dive

Jul 08, 2021

MIAMI — July 2021. Open International is proud to announce that they will be participating in the Florida Municipal Electric Association’s (FMEA)


 

Gasnorp has started its early operation in the Peruvian region of Piura with the support of Smartflex

Utility Dive

Jun 24, 2021

Promigas, one of the leading natural gas companies in Latin America, continues its leadership and expansion of natural gas supply in Peru.


 

Cloud for Utilities welcomes Open International as a platinum sponsor for the 2021 Digital + Cloud Summit

Cloud for utilities

Jun 18, 2021

Cloud for Utilities is proud to announce Open International as a platinum sponsor for the upcoming 2021 Digital + Cloud Summit, to be held July 26-30.


 

 

Open International and Paymentus are joining forces to deliver unique customer experiences for utilities

Utility Dive

Jun 15, 2021

Open and Paymentus will provide utilities with an out-of-the-box integration to deliver seamless experiences to their end users.


 

Artificial Intelligence: Open International’s new approach to digitally transform utility and telecommunication services in the United States and Latin America

Associtated Press News

Jun 08, 2021

Customer experience (CX) is a critical element for companies to be truly profitable and competitive. Utilities are no strangers to this reality and, consequently, are looking for technological solutions that allow them to face challenges related to customers’ ever-changing expectations.


 

Artificial Intelligence: Open International’s new approach to digitally transform utility and telecommunication services in the United States and Latin America

Market Watch

Jun 08, 2021

Customer experience (CX) is a critical element for companies to be truly profitable and competitive. Utilities are no strangers to this reality and, consequently, are looking for technological solutions that allow them to face challenges related to customers’ ever-changing expectations.


 

Artificial Intelligence: Open International’s new approach to digitally transform utility and telecommunication services in the United States and Latin America

Business Insider

Jun 08, 2021

Customer experience (CX) is a critical element for companies to be truly profitable and competitive. Utilities are no strangers to this reality and, consequently, are looking for technological solutions that allow them to face challenges related to customers’ ever-changing expectations.


 

Artificial Intelligence: Open International’s new approach to digitally transform utility and telecommunication services in the United States and Latin America

Seeking Alpha

Jun 08, 2021

Customer experience (CX) is a critical element for companies to be truly profitable and competitive. Utilities are no strangers to this reality and, consequently, are looking for technological solutions that allow them to face challenges related to customers’ ever-changing expectations.


 

Artificial Intelligence: Open International’s new approach to digitally transform utility and telecommunication services in the United States and Latin America

PRNewswire

Jun 08, 2021

Customer experience (CX) is a critical element for companies to be truly profitable and competitive. Utilities are no strangers to this reality and, consequently, are looking for technological solutions that allow them to face challenges related to customers’ ever-changing expectations.


 

Tualatin Valley Water District (TVWD) and Clean Water Services (CWS) undertake their digital transformation with Smartflex

Utility Dive

Dec 02, 2020

Open International is pleased to announce that it has finalized an agreement with Tualatin Valley Water District (TVWD) and Clean Water Services (CWS) to improve the customer experience, modernize operations, and deliver enhanced services.


 

Open International & IBM working to transform customer experience in the US utilities market

Utility Dive

Nov 06, 2020

Open International is pleased to announce that it has formed an alliance with IBM (NYSE: IBM) to accelerate the digital transformation of the customer experience in the Utility market.


 

Open will unveil its new holistic CIS at CS Week 2019

Seeking Alpha

Apr 03, 2019

Open is introducing a new holistic CIS solution which includes a broader range of integrated features to help utilities simplify their operations and provide enhanced customer experience.