Smart Innovators 2026 de Verdantix: Utility Customer Platforms

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Smartlab

SMARTLAB · ARTIFICIAL INTELLIGENCE LABORATORY

From an idea to an AI project with proven results

Before investing in a full implementation, validate the real impact of artificial intelligence on your operation with a proven method, in weeks, not years.

AI projects don’t generate the expected return on investment. Not because the technology fails, but because it’s born disconnected from the business, the data, and the core systems.

Smartlab exists to change that statistic: a laboratory that turns your utility’s operational challenges into a validated AI use case, with defined architecture, timelines, and costs, before committing to a larger investment.

WHY MOST AI PROJECTS FAIL

AI doesn't fail because of the algorithm. It fails because of how it's implemented

Before adding another tool, it’s worth understanding why most artificial intelligence initiatives at utilities never make it to production or generate sustainable value.

The data trap

Poor data governance and fragmented sources make models unreliable. The algorithm rarely fails: the data does. 

AI as isolated technology

Multiple AI initiatives without direction or integration into the operation. “Bolt-on” AI, disconnected from core systems, creates new silos instead of real transformation. 

Generic tools

Generic solutions ignore the operational complexity of utilities. Real value requires tools built specifically for the sector.

Insights without action

Recommendations that stay outside the core systems don’t produce results. If AI can’t execute within the CIS, it’s just more information.

Smartlab was designed precisely to solve these issues before they become a problem.

OUR APPROACH

A controlled, safe laboratory

Smartlab answers the questions every utility needs to resolve before scaling an artificial intelligence project: what problem to solve, what solution to apply, how to test it, what architecture is needed, and how much it will cost in time and money.

Guiding questions

  • What are the real problems your operation faces?
  • What AI solutions apply to your context?
  • How is the concept tested before investing in production?
  • What architecture and infrastructure are required?
  • How much time and cost does each stage involve?  

How we do it

  • Interaction between business, IT, and Open.
  • Prior diagnosis of the problem.
  • Assessment of business impact.
  • Definition of scope, architecture, timelines, and costs.
  • Continuity plan and path toward scalability. 

The laboratory reduces uncertainty because it enables a rigorous diagnosis before approving any full-scale project.

OUR PHILOSOPHY 

The 3 I's that guide every project 

1. Intelligence

The right intelligence: we apply the AI technology suited to the specific problem, not a generic solution. 

2. Interaction

Interaction with the business: every decision is made together with the client’s business and IT areas, never in isolation. 

3. Iteration

Iteration for evolution: every project is refined through continuous improvement cycles before scaling to production. 

HOW WE WORK 

From the first conversation to a project ready to scale 

Smartlab follows a structured five-step method that turns an operational challenge into a concrete commercial proposal, with a validated MVP, defined architecture, and clear investment value.

step 1. Business discovery and IT ecosystem mapping 
step 2. Case inventory 
step 3. Prioritization and selection
step 4. Project design (MVP) 
step 5. Project implementation 

WHY CHOOSE SMARTLAB

Eight reasons to validate before scaling

1. Clarity to decide
2. Successful projects 
3. Lower investment 
4. Acceleration 
5. Better use of resources 
6. Comprehensive view of impact 
7. Continuous evolution 
8. Support and maintenance 

Each benefit answers a question every innovation leader asks before approving an AI project: is the risk worth it? With Smartlab, the answer comes with evidence, not promises.

YOUR NEXT STEP

Validate the value of AI in your operation before committing to a larger investment

If your utility is evaluating artificial intelligence but needs evidence before scaling, Smartlab is the starting point. A proven method, a dedicated team, and a concrete result in weeks, not years.

Novedades

La automatización tradicional ya no es suficiente para responder a la creciente complejidad operativa de las empresas de servicios públicos. Descubra cómo la IA agéntica, los datos unificados y los flujos de trabajo autónomos permiten resolver excepciones de principio a fin, reducir costos operativos, evitar fugas de ingresos y mejorar la atención al cliente.
Operar un CIS y un MDM como sistemas separados conectados por integraciones introduce latencia, lógica de validación duplicada y errores de conciliación: una carga que crece a medida que los dispositivos AMI 2.0 generan hasta 1.440 puntos de datos por medidor al día. Este artículo analiza qué cambió con los recursos energéticos distribuidos, el VEE basado en IA y la presión regulatoria en América Latina, Norteamérica y EMEA, y por qué un CIS y MDM unificados sobre un único modelo de datos se está convirtiendo en la arquitectura por defecto para las utilities.
Descubre cómo Smartflex permite configurar operaciones de utilities a escala, adaptarse a cambios regulatorios, automatizar procesos, lanzar nuevos servicios y mejorar la experiencia del cliente.