Utilities at a Crossroads: The Case for Modern CIS Platforms
Utilities relying on legacy CIS platforms face rising costs, rigid architectures, and slow innovation. Learn why modern CIS solutions are becoming the strategic choice for growth.
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The AI Era Has Begun: But Is It Really Changing How Your Utility Works?
Utilities are under pressure from every angle with tighter margins, stricter regulation, and competition, all while customers demand immediate resolution and seamless digital experiences. It’s no surprise that AI has become a strategic priority in almost every boardroom. However, a different reality often emerges: AI stuck in pilots, innovation labs, or isolated chatbots that never integrate into the core of day-to-day operations. Insights are generated, dashboards are built, but billing errors still occur, collections still linger, and field crews still respond to avoidable visits.
Redefining the Future of Utilities: Open Included in Gartner Market Guide for Utility CIS 2025
Around the world, utility companies are undergoing a historic transformation. The need to adapt to increasingly digital customers, comply with stricter regulations, and harness the potential of disruptive technologies is completely redefining the sector.
From Reactive to Proactive: How Smartflex Delivers Total Experience for Modern Utilities
Utilities face a critical moment in CX evolution: transitioning from reactive service models to proactive, personalized experiences. Smartflex’s integrated CX capabilities enable utilities to deliver consistent and anticipatory service across all customer interactions, significantly boosting satisfaction and operational efficiency.
Dual Innovation Roadmap
See how utilities can deliver AI wins now while modernizing CIS in parallel. Our Dual Innovation roadmap maps both paths low risk, faster value with Open Smartflex.
The Dual Innovation Strategy: Building AI-Ready Utilities
Artificial intelligence (AI) offers utilities a powerful way to innovate and enhance customer value. However, operating within strict regulatory environments requires balancing immediate AI benefits with system stability. The dual innovation strategy addresses this challenge by enabling utilities to quickly implement targeted AI solutions for operational gains, while gradually modernizing legacy systems.
For the Future of Water: Open Intelligence Joins the Spain Smart Water Summit to Drive Digital Transformation in the Water Sector
The need to involve citizens in the care and efficient management of water resources, the growing demand for digital services, and the ongoing adaptation to regulatory changes—aimed at improving responsiveness to the challenges posed by the climate crisis—are reshaping the water business in Spain. Companies that do not accelerate their digital transformation risk losing efficiency, competitiveness, and responsiveness.
AI in Utilities Smart Guide
Artificial Intelligence is no longer a futuristic concept, it’s reshaping how utilities operate today.
Ready to start your AI journey the right way?
The journey toward the adoption of artificial intelligence in utilities takes time and requires a clear, strategic approach to achieve meaningful results.