Holistic CIS

Customer Self-Service (CSS) portals have become critical for utilities’ efforts to deliver an outstanding Customer Experience (CX).

Open Smartflex’s self-service portal gives utility customers total control of their relationship and improving their overall experience with the company.

The industry is clearly banking on two main trends, expanding their CIS rather than integrating, and implementing a cloud-based solution, not an on-premise solution hosted on the cloud.

Utilities are learning how to handle an abundance of daily metering data and are focusing on performance and scalability as critical necessities.

Special programs have become increasingly relevant when it comes to lending a hand to customers and to the environment.

Utilities can use special programs to provide better services to their customers and reduce operational costs, all while adjusting to the new era of environmental awareness.

Digital companies, also known as dragons, are beginning to enter the utility industry and are posing as strong market competitors.

Discover the powerful capabilities that Open Smartflex delivers to utilities to help them build new revenue streams in record time.

Open Smartflex provides utility customers every tool necessary to enroll in special programs through their preferred contact channels.

With Open Smartflex, utilities rely on a powerful configuration tool to model any pioneering product and service to meet market needs.