Coopelesca

Scales comfortably in Costa Rica with Open Smartflex

The Customer

Coopelesca is a leading cooperative that provides electricity and telecommunication services in northern Costa Rica. It’s the first energy cooperative in Latin America to be certified by INTE 12-01-06:2011, and to have 100% carbon-free emissions.

The Challenge

Coopelesca needed to update its technological platform to support the next industrial and commercial growth spurt within their influence region in Costa Rica. They needed this upgrade to provide electricity services as well as cable TV and high speed internet.

The Solution

Coopelesca decided to update their Open Smartflex CIS solution to version 7.08, conserving their already successful business practices and adopting new ones to support their growing customer base.

The Benefits

Now, Coopelesca can rely on a firm base for the commercial growth that they’ll experience over the next few years, counting on the flexibility and integration provided by Open Smartflex.

“The speed at which we launch new products and services has improved dramatically with Open Smartflex.”

– Oliver Vasquez, CIO at Coopelesca

With the Open Smartflex EnergyCIS update, not only did Coopelesca retain and improve their own business practices, they also implemented new successful business practices that allow them to expand their area of coverage.

Coopelesca's Story

Coopelesca has been using Open Smartflex since 2004 to manage their mission-critical business processes: billing cycles, commercial management, metering cycles, fraud management, portfolio management, customer service, and fraud prevention. By using Open Smartflex over the last ten years, Coopelesca has been able to position itself as a leader in the energy industry.

CIO Oliver Vásquez claimed, “Based on the stability in our commercial and operational processes, as well as Open Smartflex’s flexibility, in 2007, Coopelesca decided to venture in internet and cable television – where we reached 46.1% coverage [of the country].”

In January of 2014, Coopelesca began a software update with Open Smartflex EnergyCIS. “Knowing that we had a functional platform, we fell into our comfort zone and decided to incorporate new functionalities to be better prepared for the future,” said the CIO. He also highlighted that this software update was “a natural step, considering we had been working with a proven, reliable, and mature solution.”

With the Open Smartflex EnergyCIS update, not only did Coopelesca retain and improve their own business practices, they also implemented new successful business practices that allow them to expand their area of coverage.

Oliver Vásquez explained that one of the most important advantages the company obtains with this update is the geographic component incorporated into Open Smartflex Energy CIS: “energy servicing and crew dispatching went from being a static process to a dynamic one with this functionality.” This geographic component has increased Coopelesca’s efficiency by visualizing work crews on a map in real-time, allowing them to manage jobs in less time. “It will improve our company image for our end customers; they’ll have a positive attitude toward our operational efficiency,” said Vásquez.

Coopelesca also incorporated the Open Smartflex Mobile module to execute field work using mobile devices with multiple functionalities: meter reading, severance and reconnection, grid maintenance, route assignment, item and material management, and location of crews. These are all elements that help optimize activities on the field to provide faster service to customers.

“With Open International Systems, we’ve drastically improved the speed at which we adapt and bring new services to the market. They are allies; consultants that teach us how to manage our business through a robust platform that exceeds the scope and time criteria. Our experience with this implementation confirms that the decision we made was the right one, as well as updating our solution [to the newest version].”

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