Miami, June 2026. Verdantix, an independent research and advisory firm headquartered in the United Kingdom and specializing in enterprise technology, published its Smart Innovators: Utility Customer Platforms 2026 report, one of the most authoritative competitive analyses for the global utilities software market. The report assesses innovation, functional capabilities, and vendor differentiation through questionnaires, analyst briefings, and public market evidence. In its latest edition, the firm selected Open Intelligence, alongside 13 other global vendors, as market references for utility executives making software purchasing decisions.
The report examines the Utility Customer Platforms segment, a category that brings together customer information and billing systems (CIS), customer engagement, utility CRM, and distributed energy resource (DER) management. Its central finding: utilities increasingly need integrated platforms capable of connecting the customer, billing, digital experience, data, flexibility, and operations within a single ecosystem.
Smartflex, Open’s platform, stood out in the report among other technology solutions in the market for its differentiated capabilities in Digital Customer Enrolment and Customer Life Cycle & Workflow — two dimensions that reflect its focus on personalized customer management and the growing demand for new products and services. The platform also earned strong ratings in Dynamic Tariffs & Billing Innovation, Customer Energy Experience, DER Integration & Device Connectivity, and Customer-to-Grid Orchestration, demonstrating its operational maturity across regulated, unregulated, and multi-service utility environments.
“Traditionally, technology decisions in the utilities sector have been driven by brand reputation or inertia. But the world of public services has changed, and today’s leaders need to ask themselves whether their technology platform has the real capacity to carry the business transformation ahead — or whether it will become the ceiling that limits it. Independent studies like Verdantix exist precisely to answer that question with evidence, not assumptions. Being recognized in this benchmark is, for us, the validation that our technology is built with solid foundations — and for our clients, the confirmation that in choosing us, they made the right decision.”
— William Corredor, CEO, Open Intelligence.
Today, Smartflex supports the customer service operations of more than 45 million residential and commercial users across the United States and 18 additional countries in Central America, South America, and the Caribbean. The platform gives utilities a robust, adaptive solution that responds effectively to regulatory demands and customer expectations in each market, while positioning them for the next generation of energy services — dynamic tariffs, electric vehicles, distributed generation and storage, and energy flexibility, among others.
About Verdantix
Verdantix is an independent research and market analysis firm headquartered in the United Kingdom, specializing in enterprise technology. It produces reports for buyers, vendors, and investors seeking to understand markets, providers, trends, and competitive capabilities across sectors including sustainability, energy, and operational technology.
