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UTILITY CHALLENGES
System complexity
Customer expectations fulfillment
Inflexible systems
Technology costs reduction
Outdated system support
New billing models
Distributed generation management
Customer satisfaction increase
Billing issues
Revenue assurance control
Process transformation
Business model diversification
PRODUCT
Telecom
Customer care
Sales
Billing
Rating
Mediation
Marketing
Payment and debt collection
Products and services
Back-office workforce management
Field service management
Network inventory
Allocation
Activation
Project management
Devices and materials management
Contractor management
Maintenance
Utilities
Billing
Customer care
Sales
Metering
Payment and debt collection
Self-service portal
Marketing
Fraud prevention
Products and services
Back-office workforce management
Field service management
Devices and materials management
Contractor management
Maintenance
Platform
Cloud
Security
Html5
Dashboards
Connector kit
Workflows
Framework
Geographic component
CUSTOMER STORIES
Simplifying Operations
Scale up with speed
Faster time to market
Operational Efficiency
Flexibility and Autonomy
Service Reconnection Optimization
Broadband for utilities
SOLUTION
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Open Vital Signs
Implementation
Support
Operations
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SOLUTION
RESOURCES
UTILITY CHALLENGES
System complexity
Customer expectations fulfillment
Inflexible systems
Technology costs reduction
Outdated system support
New billing models
Distributed generation management
Customer satisfaction increase
Billing issues
Revenue assurance control
Process transformation
Business model diversification
ABOUT OPEN
Why open
Contact
Media coverage
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Menu
UTILITY CHALLENGES
System complexity
Customer expectations fulfillment
Inflexible systems
Technology costs reduction
Outdated system support
New billing models
Distributed generation management
Customer satisfaction increase
Billing issues
Revenue assurance control
Process transformation
Business model diversification
PRODUCT
Telecom
Customer care
Sales
Billing
Rating
Mediation
Marketing
Payment and debt collection
Products and services
Back-office workforce management
Field service management
Network inventory
Allocation
Activation
Project management
Devices and materials management
Contractor management
Maintenance
Utilities
Billing
Customer care
Sales
Metering
Payment and debt collection
Self-service portal
Marketing
Fraud prevention
Products and services
Back-office workforce management
Field service management
Devices and materials management
Contractor management
Maintenance
Platform
Cloud
Security
Html5
Dashboards
Connector kit
Workflows
Framework
Geographic component
CUSTOMER STORIES
Simplifying Operations
Scale up with speed
Faster time to market
Operational Efficiency
Flexibility and Autonomy
Service Reconnection Optimization
Broadband for utilities
SOLUTION
SERVICES
Open Vital Signs
Implementation
Support
Operations
PARTNERS
RESOURCES
ABOUT OPEN
Why open
Contact
Media coverage
Downtime impact for business and customers
July 2019
Santiago Prado
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Stories of Digital Customer | I want to pay my bill
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