Verdantix 2026 Smart Innovators: Utility Customer Platforms

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Transform complexity into simplicity!
Gartner® Market Guide for Utility CIS 2025

More connected than ever forum

Open was invited to participate in the “More connected than ever” Forum, an event led by the Ministry of Information Technology and Communications MinTic, Fedesoft and Diario La República. The Forum organizers chose Open for its great contribution to the software industry in the region.

During this event, Open’s CEO, William Corredor, and IT industry executives will discuss topics related to the digitalization of different economic sectors and the advance of Latin America towards the digital economy. The forum will also discuss the appropriation of software as a means for processes automation, costs reduction based on the use of technology, and information security, among others.

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The Unified Customer Operations Platform

Smartflex is a unified customer operations platform for energy, water, gas, and telecommunications providers. It connects customer information, billing, self-service, meter data, and field operations in one platform, helping utilities simplify complexity, improve efficiency, and deliver better customer experiences. With embedded AI and native integration, Smartflex enables smarter operations, faster service, and long-term business agility.

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Open Intelligence was featured in Verdantix’s 2026 Smart Innovators report, reinforcing Smartflex’s role as a utility customer platform for CIS, billing, CRM and customer operations.
ECOGAS was awarded the Best CIS Implementation at the IUCX 2026 Excellence Awards, one of the most significant global events in the utilities sector. This recognition highlights a high-impact operational transformation resulting from a modernization process in which ECOGAS worked closely with Open to simultaneously implement a unified platform. This platform included the Customer Information System (CIS), Smart Meter Data Management (MDM), Field Workforce Mobility (MWM), and the Customer Self-Service Portal (CSS).
Open Intelligence has been named a Major Player in the 2026 IDC MarketScape for AI-Enabled Customer Experience Management (CXM) Solutions for Utilities. IDC MarketScape, a research program by IDC (International Data Corporation) is one of the most respected global assessments for evaluating the competitive fitness of solution providers based on their current capabilities and future vision.