Utilities at a Crossroads: The Case for Modern CIS Platforms
Utilities relying on legacy CIS platforms face rising costs, rigid architectures, and slow innovation. Learn why modern CIS solutions are becoming the strategic choice for growth.
ai
The AI Era Has Begun: But Is It Really Changing How Your Utility Works?
Utilities are under pressure from every angle with tighter margins, stricter regulation, and competition, all while customers demand immediate resolution and seamless digital experiences. It’s no surprise that AI has become a strategic priority in almost every boardroom. However, a different reality often emerges: AI stuck in pilots, innovation labs, or isolated chatbots that never integrate into the core of day-to-day operations. Insights are generated, dashboards are built, but billing errors still occur, collections still linger, and field crews still respond to avoidable visits.
From adaptation to leadership: How Smartflex Is building the utility of the future
The energy sector is undergoing a deep transition, marked by changes that modify how energy is produced, distributed, and consumed. This creates challenges ranging from the decentralization of power grids to demand growth, which is driven by digitalization and artificial intelligence (AI). With this landscape in mind, a utility’s adaptability no longer depends only on physical infrastructure but on the platform that supports all its business and customer management processes.
Navigating the Energy Future: How Utilities Are Turning Challenges into Opportunities
The energy sector is undergoing a period of accelerated evolution, marked by an adjustment in transition priorities and the increasing demand for renewable resources. This dynamic scenario presents both operational challenges and strategic opportunities for the most innovative utility companies. The key to navigating this environment lies in each company’s agility, efficiency, and adaptability.
Disconnected systems, disconnected operations: How Smartflex connects all utility customer operations in one modern platform
Smartflex unifies all customer data in one centralized platform, utilities can unlock smarter strategies to boost collections and drive revenue growth.
CX Reality Check: what customers expect Vs what utilities offer
today’s customers don’t just prefer digital, they demand it. Their expectations, shaped by leading consumer brands, set a high bar for utilities.
Dual Innovation Roadmap
See how utilities can deliver AI wins now while modernizing CIS in parallel. Our Dual Innovation roadmap maps both paths low risk, faster value with Open Smartflex.
Switching to a Cutting-Edge Platform to Solve Modern Challenges
Many utilities currently have a Customer Information System (CIS) that has adequately met their past needs but now falls short of addressing the evolving demands of the sector, such as new regulations, technological advancements, and the emergence of new customer demands. By not having a modern system that meets these emerging needs, utilities face problems like delayed billing, inability to support smart meters, limited self-service options, unstable operations, high dependency on manual processes, and the struggle with adapting to changes. Due to the concern of keeping up with the solution of the mentioned situations, it is recurrent that companies integrate their legacy CIS solutions with external systems to increase their functional capacity. However, these integrations could require considerable effort and cost, and maintaining them over the medium and long term could become problematic.