Meeting customer expectations is the main challenge for service providers looking to become customer-centric businesses
According to Gartner, by 2020, 85% of customers will manage their relationships with utilities without interacting with a human being. 85%
Companies must stay one step ahead, implementing technological solutions with functionalities enhanced for customer relationship management.
Choose a solution with advanced digital applications to engage with customers who expect more than just supply of the service.
Self-service and multiple digital channels
Digital customer engagement
Customer experience and high customer satisfaction
Advanced sales and customer service
Open Smartflex’s capabilities for Customer Relationship Management empower your company to achieve high levels of customer satisfaction while delivering the best service quality. With a customer-centric vision and features such as the Customer Engagement Center plus tools for Marketing and Sales, Open Smartflex creates fluent interactions with your customers through different digital channels and enables self-service with a responsive web portal. In this way, customers can have complete control over their accounts and perform processes on their own with tools available 24/7.