Verdantix 2026 Smart Innovators: Utility Customer Platforms

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Gartner® Market Guide for Utility CIS 2025

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Discover how Smartflex enables configurable utility operations at scale, helping utilities adapt to regulatory changes, automate complex processes, launch new services, and improve customer experience.
Operational flexibility has become a strategic priority for utilities facing constant regulatory, market, and customer changes. Discover how a unified platform can help utilities adapt faster, reduce time-to-market, and build more agile operations.
Operational capacity in utilities is often limited by fragmented systems and repetitive manual tasks. Smartflex embeds artificial intelligence directly into core utility workflows, enabling teams to automate routine processes, make informed decisions with contextualized data, and optimize customer service, billing, collections, and field operations.
Artificial intelligence and unified platforms are transforming work across the utility sector. By eliminating tool fragmentation and context-switching, utilities can empower employees to transition from routine task execution to strategic, high-value oversight.
Open Intelligence launches Smartlab, a lab designed to help utilities and telecommunications companies identify, validate, and turn high-value AI opportunities into viable projects ready for implementation.

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