HOW COMPLEX IS YOUR IT ECOSYSTEM?
Avoiding painful integrations has let service providers to need a single system that supports the whole business cycle at blistering speeds in order to excel in the new digital world.
According to TMG, 52% of utilities consider the need to improve integration as the main driver for Customer Information System (CIS) modernization
Service providers are claiming that “the increasing desire for one view of truth through multiple systems” is a key issue to be addressed
Open Smartflex helps your company to have one view of truth with a holistic solution that is a Customer Information System (CIS) at its core, but also extends in five dimensions: Meter Data Management (MDM), Customer Relationship Management (CRM), Mobile Workforce Management (MWM), Operation Support System (OSS), and Analytics. From its core and across all dimensions, the solution is designed to provide a superior customer experience. With Open Smartflex, your company can operate seamlessly and avoid the frictions and pain points associated with the integration of several systems.